Jelly Beans — Restaurant in Town of Erwin

My kids and I were so excited to try this place. We aren't from the area - just passing through from PA to Rochester. Well.. we walk in to be "greeted" with "How many?" No warm welcoming smile or "hello" from the hostess. We are seated then "greeted" by the waitress with "Can I start you off with some drinks?" Again, no proper greeting. The food was actually pretty good.. but not once did the server stop by to ask how things were or if we needed anything else. Also, I glance up at the counter and notice the display of crayons and coloring pages - perfect for toddlers! Not mine I guess. At this point I'm feeling like the lack of warmth is personal since I can see and hear cheerful greetings and goodbyes between the staff and other patrons. My son (2 yrs) and I finish eating first and the server asked if we were finished before taking our plates away. My daughter (4 yrs) is still finishing her hotdog. The server brings the check and actually says "thank you" with a little enthusiasm. As I'm taking care of the bill I here my daughter say "I'm still hungry." I look up and see that the server has taken her plate away before my daughter was finished eating. Nonetheless I give the server a $6 tip on a $20 bill. I gave her more than she deserved, but less than what I would have normally given under satisfactory circumstances. We get up to leave and of course as we are walking toward the door , we don't get a "goodbye" or "thank you come again" or have a nice day" - NOTHING but a glance in our direction. At this point I stop and grab the servers attention and let her know that the food was great, but the service was the coldest I'd ever experienced. "Oh I'm so sorry" she says.. to which I reply, "No, I don't think you are." I know that some establishments dread children, but mine were well behaved and controlled. The area was kept neat without messes and food everywhere. I'm struggling to figure out what exactly it was that prompted such piss-poor service. I'll never know, because I'll...

I went in for dinner with my s/o to give the restaurant a try. Once seated the hostess got us our drinks, after 6 minutes the waitress comes up to take our orders. When the waitress was taking our order she wasn’t listening to how we wanted it, which I will explain. We received our appetizer and the beer cheese was awful it tasted chalky and even looked that way. Then our food came. My s/o asked the waitress when she took our order for mayonnaise with his and there was none. I asked for mine to be cooked well done and to add pickles. It was still red and was a hamburger and there was no pickles. I am not one to send food back but I did and asked her to have them cook it longer. She said sure and then proceeded to yell where the hole place could here it how I was sending it back due to pinkness, when this thing was still red in spots, when she brought it back she said I got them to do it med well and left. It still was light pink but I was already embarrassed since she yelled it out. When she first brought our food out she left the receipt on the table, which would have been fine. However after almost completely what we could fathom to eat and waiting 20 min with also needing refills she finally shows up and asked if we want refills. When I said yes she said she will get to go boxes. It felt like we were being rushed out. They sit there and talk rudely about other customers and to each other. The beer selection was poor. What the menu said they had they didn’t. I am wiping my hands of this place and never going back. To be treated the way we were and ignored, plus shoved out basically is ridiculous. I hate leaving reviews especially on a individually owned business like this cause I know it’s the owners living but this is the worst I have ever had and if it saves someone else from being treated like this then it...

This place is tough to rate. Because the service is top shelf . You can tell that the people who work here are treated well bye the owners and love there job and it shows because they really go that extra mile to make the customers feel valuable. Now to the other half of my review. I hate to say this because I really love the people that work here. I'm new out here and have been here 10 times at least in the last year. And I've never been blown away bye a meal. I never thought man I wish I knew that recipe or that I don't want to learn that recipe because I love that here. The food is to simple and basic for there concept. Like as whole it makes no sense. I wish there was more deserts and deserts that incorporated the name. I wish the meals were more colorful and fun. And I wish the food was just better. They lack a lot of flavor and seem bland. Idk how to say it in a better way. I had a chicken Parm the other day it was grilled which is fine it's not how it's normally done but the marinara is watered down. If it is homemade you don't have to add water to it . It steals away the consistency. I had to use more Parm then usual to have a thicker then runny sauce. Then I herd you guys only do one form of gyro . None of which were just straight lamb . And I bet the taziki sauce isn't homemade. I know the meatballs are not. The Philly cheese steak shredded beef with no flavor, no wiz no cheese was on the one we got and was served on a hotdog roll . The ceacer isn't even a normal ceacer. The best meal I had from here was french toast and pancakes. Everything else was eh. But again the service is the most important thing and you get better then 5...