Taco Bell — Restaurant in Town of Erwin

There is only one way to summarize painted post’s taco bell. TERRIBLE. Legitimately no one in this location seems to understand how to do their jobs here.

After multiple times of visiting, hoping that the couple times my orders have been messed up was just an off chance. I can reassure you, that it is their mission to make you the most miserable excuse for food you can get. Every single time the ingredients are overcooked and dry along with looking like they were just smashed together. How is it that no cook here understands that you’re not suppose to heat a chalupa shell until it’s hard as a rock? And how do you even manage to make a burrito with moist ingredients the driest it can be? And how do you manage to mess up the nacho fries to the point that they have no seasoning and are stale?

I can’t trust any of the good reviews to this location after disappointing results each visit. Either someone is paying people to leave the good reviews or they are parents of the employees/ friends of the manager. Because who ever Katelyn, or the current manager if they been replaced is; they don’t understand anything about quality control. How do you manage to hire completely incompetent people to make food, and have no quality control over what is handed over to customers. This is exactly why you have to wait 10 minutes or more in the drive thru, WHEN NO ONE ELSE IS THERE. Literally, i have never seen more unmotivated employees anywhere than here; that’s probably why it’s always new workers creating the same...

This is the closest Taco Ball to my house, and I usually pick up mobile orders through the drive through. My orders are correct 9/10 of the time, and the staff is always very friendly. Today I stopped in to eat.

I was immediately taken aback by how clean and organized the place was. There was none of that usual fast food grit, and the staff was cleaning counters, floors, and cabinets when I picked up my food. My tacos were way better than usual, super crispy and cheesey cantina chicken tacos. Usually I rush to eat in a fast food dining room, but I was very comfortable taking my time eating and enjoying my meal. The kitchen seemed to be running smoothly, drive through orders were coming out quickly from how fast cars were rolling through, and none of the employees I saw looked haggard and miserable. Obviously I can't know if that is true without talking to them, but an overworked and miserable employee has a certain look to them. None of this staff had that look.

A staff member who I have to assume was the manager, Kallie, came by to check on me while she cleaned and introduced herself. I was just telling a friend through text that I needed to leave a review when she did, so that really sealed the deal.

I don't know what is going on at this location, but I hope they keep it up. I would go out of my way for this level of service and cleanliness without question. Their drive through service was already fantastic but this is the best dining room experience I've had at a fast food...

Previously in the past I had rated this taco Bell three stars but I am rating it five stars now. Today they were out of a lot of supplies needed to fulfill my order, I did make a mobile order online and I did use my reward to order food. But without the supplies needed they could not fulfill my order but they did everything that they could do to make me happy. They asked me what I wanted as a substitution and even gave me a few coupons for free taco. They went out of their way to make this customer happy. That is why this painted Post taco Bell is five stars in my book. Hopefully they will be five stars in yours too. This is my favorite fast food restaurant locally, they went way out of their way to make sure that I was satisfied and happy with the food I got this morning. Yes I love tacos for breakfast and I am one that would have tacos every morning for breakfast from this taco Bell if I could... LOL... People has to understand now since coronavirus has hit us really hard that supply and demand is very high, and then places do run out of supplies. You just have to be understanding because they could only give what they have. They did a excellent job this morning 😊 I am very pleased with the Painted Post Taco Bell and I will continue to go here for years to come! Now to get my oil changed on at Walmart after my belly is so filled and happy with the food from Taco Bell. Hats off to y'all you did a great job. Thank...