The Bagel Shoppe — Restaurant in Town of Fishkill

The food is excellent. The staff is okay my problem is THE ORDERING SYSTEM. it's as if the owner has never been to a deli. He has the girls take the order make the food and ring you up in that order. as a result there is a perpetual line out the door. As a customer is don't want to stand at the counter 10 mins while my food is being made after I just waiting 15 minutes because there were only 2 people ahead of me. So I'll break it down in the simplest way possible. Have cooks -people who don't ring up they just cook- then have customer service people - they ring up customers make coffees grab a bagel... Quick stuff- so, customer comes up places an order pays the girl and sits down. Then the cook makes it, they're now not slowed by ringing things in and taking gloves off no none of that anymore they just cook food. you call the customers number after the order is made and they can leave. The customer spends no more than 3 mins at the desk and you're left with a smooth running deli that doesn't have people standing in a line for 20 mins. I call my orders in every time now and STILL I stand on a line for 15- 20 minutes. Follow what I just said and I promise sales will increase. Or don't and I'll stop coming in when I find a better deli that doesn't treat my time like...

I went there on a week day morning before bringing my kids to catch a bus. I walked in , there were only 2 cops who had already had their food. I asked the 2 ladies working if they took credit cards as payment, i received no response from either. I asked again and one woman acted as if I was bothering her. She said, "what can I get you?" She never answered my original question. I always try to be nice to people who make my food so I tried again, this time me apologizing saying, "I am sorry I am in a rush, so I didn't want to have you make something if you don't take my payment" Still no answer.... So I grabbed 2 TINY orange juices in a carton. When the lady rang me up I was FLABBERGASTED!!!! Over $13 for 2 bagels with cream cheese and 2 orange juices!!!!! I questioned the price and she stated that the orange juices were $3 a piece! That is insane! She was unapologetic and as a matter of fact she was quite snobby about it. Not to argue or make a fuss I paid and said thank you. On my way to my car I saw a gentleman walking and I said, "Wow $3 for an orange juice" Weird comment he made, "She must not have liked...

I'd like to try this place again, bc we really wanted to try one of their bagels. It was a very busy Sunday morning, perhaps the staff was too overwhelmed by the crowds to give smile and greeting. We ordered a coffee, orange juice, and two Western omlettes, which come w a bagel and home fries each. Our mistake may have been getting our food to-go. We paid $28 and left without opening the containers that held our food; REALLY wish we had, but we were quite in earnest to exit the somewhat hectic and helter-skelter ordering environment. Upon arriving back at our hotel, we opened our food to discover we had no bagels, which we were really looking forward to eating. We thought about returning and retrieving the rest of our meal but did not relish the idea of making it through the crowd again. So we ate our omlettes, only to discover we should have been specific about what kind of cheese we desired because the default "cheese" turned out to be the cheese product cheerfully called, American cheese. Potatoes were normal. If in the area again, we may give it...