Noodles and Company — Restaurant in Town of Grand Chute

As my fianceé and I entered, we had both realized we had forgotten our wallets at home. We decided to take a different route, and set up alternative payment methods on our phones. It took some time, and the staff was incredibly patient (we moved out of the way for other customers). I apologized for the inconvenience, and thanked them for their patience. A snarky comment was made by someone near me, saying, "why did he feel the need to apologzie to employees doing their job?" I am unsure what instigated this sort of unnecessary commentary, but I want them to know, their understanding was very much appreciated. As someone who worked in the food service industry for 11+ years (I had managed a few restaurants during that time), I can say for certain:

Patience is key to providing good customer service. I wanted to personally ask a manager if I could pass on that our server went above & beyond, in a most simple way; even though, that is rather missed these days in businesses and their employees. It was far too busy to do so in an efficient manner, as I did not want to distract the employees from their service to others. I do not remember his name, but if I see him next time I dine there, I'll be sure to say my thanks directly to him.

The food was also spectacular. Thank you for the experience. It was an odd one, but it ended up...

Seemed as though the employees couldn’t figure out how to work together when we were there. There were MULTIPLE people waiting for close to a half hour or more for to go orders. I got the Veracruz chicken salad and it came without bacon or corn (which are listed as ingredients in the salad on the menu), and when I asked about the corn specifically she said she could get me some (I just asked for it in a bowl and could add it myself). When she found there to be no corn on the line, she asked what I assume was the manager on duty and he said he could go look in back but became incredibly annoyed with the question. He came back and never said a word to her, until she asked him, to which he said they didn’t have any. My boyfriend ordered Alfredo, but it was lacking the Alfredo. What normally would be a quick dining experience turned into over an hour, because they couldn’t figure out what they were doing. Not to mention the dishes were STACKED high and the garbage overflowing so much that my daughter couldn’t dispose of her kids container or our drink cups. Will NOT be returning to this location. We much prefer the one on...

Awhile ago, I bought dinner at Noodles & Co. I bought food for myself and my family. We liked the food. However, portions are small and the price is higher. This is happening in all restaurants. What bothered me on this visit was the young man who was running the cash register, in between customers, he was constantly touching his face and mouth. It was CONSTANT!!! I noticed him when I was waiting for my order, it made me sick to my stomach! Then after awhile he was helping bag orders, yes, he bagged my order! When I got home I wiped down the food containers and threw away the silverware. Since COVID entered our lives, we should have learned that touching our face and mouth was very unsanitary. Especially, when working in food service! I just recovered from COVID for the second time. Unsanitary behavior catches my attention. We can't avoid germs in our life but we can TRY to do a better job of not passing the germs...