Sbarro Crossgates Mall — Restaurant in Town of Guilderland

I simply wanted a Stromboli. I went up to the counter and tried to order one. The guy behind the counter went to grab the one I wanted to put in the oven. The guy behind him (he was young, slim, tall, bleach-blonde and acne-ridden) said to me “You want a slice?” I thought he was asking if I ONLY wanted a slice of pizza. I said “No, just a Stromboli, please.” Again, “You want a slice with it?” Again, I said “No, just a Stromboli.” The original guy said “There’s a combo if you get a slice.” I said “No, thank you.” The blonde guy was already acting if helping me was a huge inconvenience to him. The person I was with decided “I’ll take a slice of mushroom.” I said, “Oh, I guess it will be the combo then…” The original guy that was helping us turned towards the rude blonde guy and said “It will be a combo.” Blonde guy says back “No. It won’t. He said no, so no combo.” At that point I just decided to walk away. Don’t push food on me I don’t want. Don’t give an attitude to customers just so you can post about it on TikTok later. Don’t act surprised when people decide NOT to deal with you if you’re rude…

The guy actually had the audacity to sarcastically yell “Have a great night guys!” as we walked by the store-front a short while later…

Owners/managers are your sales lower during certain shifts inexplicably? Look to see who’s working. If it’s the tall, blonde, bitter, acne-scarred one that was working on Sunday, September 28th, there’s...

Today I visitid this place to have my lunch. I asked to the girl on counter for 2 breadstick and also requested to change her gloves and keep secure my breadsticks from any meat contamination. But she did not changed gloves and started argueing about my diet and food. I requested her, that you dont have anything to do with my diet and i dont have enough time to explain and argue woth you. But she still kept going. Meanwhile i asked to make full size bowl of baked ziti as it has no any meat. On that time, i found that she was using the tool that she already had used on pork meat product. Then i refused to take my breadsticks. I tried to see that girl name on her badge, but the her name was erased and there was only marker line with big wipe on it. The girls has curly golden hairs and with short height. This was very disrespecfull and careless behavior from that girl at all for me with my food and diet. I have reported last year also about this place for food handling. But today again i had this type bad experience. I will never like to go again in future. There is one more Sbarro in Colonie Mall, but their staff was very great for me. As i requested to avoid any meat from food. He grabbed aned tool in front me and also put my food in new alluminium contaner for making sure for food safety. Why crossgates mall place dont do so? And why they never showed respect and serious behavior with customers? I will put my same reviews on...

DO NOT BUY FROM THIS SBARRO!!!!!!!!!!! We went to the mall today and decided to get pizza. Please be wary of an older Indian woman at this location, she is robbing and very wicked. We ordered 5 pieces of pizza after she was rushing us. She said do you want one more slice and you'll get 3 drinks (it was 3 of us and my toddler). I said ok give us another slice, my husband went to pay and I stepped away with my toddler cause she was tired and fussy. When he came over he said the bill came up to $50, I said wow lemme see that's alot. I said oh no, you were charged for the drink. I went up to the woman and said excuse me didn't you say every 2 slices gives us a drink. She didn't look at me and was being so busy and going on to other customers ignoring me. I repeated my question and she said yeah you have to pay for drink, I said but that's not what you told us. A staff of hers that knew us from the beginning of the order said yes the drink is supposed to be free but we don't have the medium sized cups so you had to pay for the drinks. I said well she shouldn't have said that cause I'm sure she was aware of that and still sold us with a lie. I was so pissed. The pizza was undercooked with raw dough and I'm disgusted that even on a meal someone would rob you. I just wanna say to this business that you may have gained today but you'll lose more in time to come. I'll never go...