Fortune — Restaurant in Town of Hempstead

Disgusting the way they treat a customer who has been going here for years. Called up and ordered food 30 min before closing. Asked if it was still ok for a delivery. The woman asked someone and said it was. Took order. Charged me. 1110pm. Get a call saying there is no one there to cook my food. I said I had been waiting for a while and ordered 30 min ago. Guy said well Noone is here, and they are closed."" I said you charged me. They said it was removed. It hasn't. I am still charged. Asked to speak to the manager, he said, "Hold on." After 2 min of being on hold, I was hung up on. Never...

No stars if that was possible! Terrible customer service. I ordered online and got two combos. I asked for soup, and it gave me an option to add a soda for 25 cents. So I did that. But I didn't get soup. When I called to explain the lady was VERY RUDE. I would never order again from here because why give a customer an option to do something, charge us, then not give us what was paid for? I don't understand. And I started the phone off very politely but I was being screamed at. Bad experience. And I am very upset because I actually...

After buying from them for months there quality and quantity degraded recently bought fried rice and barbecue wings the rice was just boiled and tossed in some oil no flavor was disgusting and the wings were smothered in oil and sweet to the extent that i think was sugar wings there standard have degraded alot and there is this one guy not sure of him name but very rude for someone in customer service if I could I would give them 0 stars and also the price is ridiculous compared to other chinese...