Grand Bagel Deli — Restaurant in Town of Hempstead

Ordered an everything bagel toasted with cream cheese and bacon. Was around 10:30 on a Sunday. At 11 o'clock I walked back to the counter to ask about my bagel. By this time several people with larger and more complicated orders had entered, ordered, and been served. After trying to hand me a bagel that was clearly not mine, and one of the other staff members saying it wasn't my bagel, I was told it wasn't ready yet. They were not excessively busy, I can see no reason why my order was not complete; especially when people who ordered bagels with eggs and cheese and other meats were able to have their food before me even though they ordered after. They also made a mistake on one of the other customer's orders. Seems like it would have been a great spot but I will NEVER go here again. The delay in service leads me to believe there are larger problems with the place that I dont want to think about when trying to get food. Needless to say I did not wait for them to finish my order, I went to the checkers...

Why don't the service people listen to your directions when ordering food. I had ordered lox with cream cheese on both sides of the BAGLE with a slice of red onion along with a slice of tomato. WHAT DID I GET? A toasted bagley (which I never ask for) with cream cheese on one side of it along with a tomato and (?chopped) lox .And surprise ?? lettuce (where did that come from, LETTUCE?) THE CLERK WROTE THE ORDER DOWN ; WHAT HAPPENED BETWEEN THE FRONT counter AND THE KITCHEN? WHEN I GOT READY TO HAVE MY B-FAST, I WAS VERY DISAPPOINTED.. THIS IS NOT THE FIRST TIME MY ORDER AT THIS PLACE HAS NOT BEEN RIGHT, but I let it go. This is the last straw, there are too many other places to go; I will no longer patronize this establishment. Prices of everything has gone up, so we should get some satisfaction when we(customers) spend our hard earned money at any stores.

. bagley with cream cheese...

Because my son has a life threatening Walnut allergy, I asked the owner if there were walnuts used in the bakery, then after getting no response, o asked if they were on the premises, since they do their own baking. He is so allergic to cross-contamination early could kill him. I pointed to the bagels after this least a minute of trying to express my concern, because of The language barrier. He told me no Walnut. As I'm walking away with my food I see the walnut cream cheese – with giant walnuts on top . Well I have to go find another place to get breakfast for my kid, since...