McDonald's — Restaurant in Town of Hempstead

I love McDonalds a lot. I live in Suffolk County and trust me when I say this, the ones here are (at least the ones I went to) so much better than this location. Hempstead has two parts: a rich part and a ghetto part. While my dad and I were roaming around Hempstead for a place to eat, we noticed a lot of homeless people wandering around the sidewalks (we were the wealthy part by the way) and I guess that when we went inside this McDonalds, they are all over the restaurant too.

The place was pretty neat (except for a few unclean spills on the floor) and the food was pretty decent. What really ruined the experience for me was when a homeless person ended up approaching my dad and asking him for food. Now, my dad is extremely selfless and unsurprisingly he accepted to buy him a meal.

I was in the table, still munching on my Quarter Pounder and fries, when I eventually started hearing my dad angrily pointing and yelling at the cashier while the homeless guy sits back and watches. Turns out that even though my dad said that he would pay for the meal full price, the cashiers still refused to serve him. The manager had to come out and the argument only got worse.

The manager and employees start scolding and insulting the homeless person and minimizing him as a person. Mid way through this the homeless man just walked out like nothing happened. After a while, my dad ended up getting the meal, paying full price as he promised, and meeting up with the guy outside the store and giving him the meal.

I don't know what to be the most upset about in this experience: the disrespectful staff, the homeless guy not even doing anything but just sitting back and watching the chaos unfold, or the possibility that my dad's selfless act has been diminished and/or him being taken advantage of without his knowledge. It was uncomfortable to sit through and although the food was pretty good and the place was clean for the most part, this encounter has made me feel angry, upset, sad, and nervous all at once. My dad hated the experience here and I did too.

Listen, McDonalds is good and all, but just be weary about the type of environment each location is in and read the reviews before hand.

TLDR: Food was good, but encounter with begging homeless person could've been bad no matter how...

Subject: Poor Customer Service at McDonald's – 340 Peninsula Blvd, Hempstead, NY To Whom It May Concern, On the morning of July 2, 2025, around 8:00 A.M., I visited the McDonald’s located at 340 Peninsula Blvd, Hempstead, NY. Upon entering, I waited at the counter to place my order. After standing there for over 10 minutes without any acknowledgment, I asked if anyone was available to assist me—but was completely ignored. I then stepped aside and attempted to ask for help again, only to be ignored a second time. During this time, I observed one employee working the drive-thru with her head turned, appearing to be on her cell phone. I approached another staff member to ask if I could place my order, and she responded rudely, raising her voice and saying, “Why don’t you use the kiosk? That’s what it’s there for.” Her tone and attitude were completely unprofessional. I asked to speak with a manager to explain how I was treated. Unfortunately, the manager showed little to no concern about the situation, further reinforcing my disappointment. Based on my experience, I would not recommend this location to anyone. Afterward, I checked their Google reviews and quickly understood I’m not the only one with complaints. It seems clear that customer service and communication have become lost priorities at this establishment. McDonald’s is a brand known around the world—but experiences like this damage its reputation. Automation and kiosks may be convenient, but they should never replace basic human interaction and courtesy. We’re still people, and respectful communication matters. I hope McDonald’s genuinely values customer feedback, because this particular location needs serious...

Ghetto McDonalds! Easily the worst McDonalds I've ever been too. Nothing bad about the food nor service.. It's just the staff does not know how to handle their heard of bad customers. Every time I go there there are at least 18 to 22 kids that all should be in school making a scene, to loud, causing trouble, and do not have any money to order anything. They have nowhere to go so they take up all the tables that actual "paying" customers could be sitting in. To top it off these kids go hand in hand with crime. I tried to eat my breakfast and enjoy a movie on my tablet not only could I not hear my movie while wearing HEADPHONES over their yelling and horse play, but I can over hear them talking about ways they can maybe get away with taking it from me without getting caught. They actually made an attempt. They all squeezed in at the table behind and thought I couldn't hear them talk cause I had my headphones on. One kid watched me as the look out giving hand signals to another to let him know when he could try to steal from me. I caught one rummaging through my bookbag. When I confronted them they took no responsibility for what they did, were very disrespectful cruising me out and somehow called me a racist although I said nothing racial. Ridiculous, this McDonalds needs a...