McDonald's — Restaurant in Town of Hempstead

The food was fine but the experience today was awful. I placed an order on the McDonald's app and when I arrived I selected drive thru as the means to pick up the food. This location has dual drive thru ordering lanes, but when I went in the morning it was either very understaffed or very poorly managed. Someone pulled into one lane before me so I pulled into the other. Someone went onto the speaker and told them to wait a minute or two, but I was never told anything. After a couple minutes they placed their order, and then a couple minutes later I was told to wait another minute or two. I then told them my mobile order code, and they told me to pull up to the second window. I waited for the car ahead to go then drove to the second window, where they told me to drive in front where someone would walk the food out to me. I was confused, as I wasn't sure why they just wouldn't give the food to me now. So I drove in front, and no one brought the food out to me or communicated with me in any way. After 5 more minutes of waiting I walked inside, which I was trying to avoid having to do, and I told them I was the mobile order. I then waited another 5 minutes while the staff seemingly were in no rush to get anything done for me to finally get my food. I normally go to a deli in the morning but figured I'd go to McDonald's because it is supposed to be fast. I go to a McDonald's every 1-2 weeks or so and this was by far the worst experience I have ever had with any fast food restaurant. In total I spent about 20 minutes waiting for my food because the workers at this restaurant seemingly completely forgot about my mobile order. Would not recommend placing a mobile order at...

The worst McDonald's I've ever been to. They never get your order right. Have had to go back multiple times with incorrect orders or other people's orders, be it using the drive thru and in person at the counter. ALWAYS check your order before you leave.

Examples: Asked for extra pickles on the crispy chicken sandwich. Got one pickle. Asked for a sausage biscuit. Got a sausage McMuffin with cheese. Asked for a plain cheeseburger, cheese only. Got ketchup, onions, and pickles on it. Asked for an unsweetened iced tea. Got a sweet tea. Asked for ketchup and hot mustard. Only got the ketchup. Constantly asking anything else after each item was ordered at the drive thru. Annoying as all get out. Finally said I will let you know when I am done ordering. Still asked anything else after each item was ordered. Plus the order takers at the drive thru are always in testy moods. Never pleasant. Ordered two breakfast sandwiches. Got one. Asked for a sausage biscuit. Just got the biscuit. Asked for a straw. Reply, "There's one in the bag." Nope! No napkins in the bag.

I could go on and on. I am so done with this McDonald's. Don't waste...

I ordered ahead from the app for drive thru pick up 15 mins before arriving. Waited in the drive-thru lane for another 15 minutes; got to the speaker, told the lady my code, she confirmed and was told to go to the last window to pick up just to be told by the guy at the window that the order is on the other side and to drive around to pick up. Drove around and waited about 5 minutes in the car with no one close to coming out. Walked into the store and waited at the counter just to be told that the order was not ready, “if you notice, there’s an influx of customers,” I was told by, I’m assuming, the manager. This is already almost 45 mins after ordering ahead. Another lady at the counter then came up to me and said “just to let you know, when you order through the app, we don’t start your order until you get here.” So, what’s the point of ordering ahead? Please make it make sense. I understand that 80 nuggets may be a big order, but it’s already been paid for whether I pick it up or not, so why not start the order as soon as it is paid? Every staff has a different story to tell you and none of...