The Pit Stop — Restaurant in Town of Hempstead

I went based on Guy Fieri's show. I will not be making a second visit. Despite bad reviews from friends, my wife and I decided to try it for ourselves. I'm now convinced those shows cannot be trusted. They couldn't exactly go somewhere and say it sucks. Anyway, the service was fine. The price was high, even by NYC standards. $30 for 2 lunch sandwiches and drinks? At least if the food was good, the price wouldn't be so offensive. Their "Cuban" sandwich was nothing like a Cuban. While I can appreciate adding your own nuances to something to make it your own, you still have to do it well. I would not order it again. The fries were fine. Overall, the place is small, uninviting and nothing special. The grime on the back of the credit machine was a huge turn off. I do appreciate the fact that they take pride in customer service, but for repeat business, the food has to be good. Total number of people who came in while we were there at noon on Saturday was 7; that in and of itself is telling. I remember Quiznos having 5x that before closing and frankly, their stuff was better and half the price. It seems their only claim to fame is Guy's visit, as they have multiple pictures, videos and t-shirts all over the place with him or references to him. The menu is on TV screens and keeps changing while you're trying to read it. Bottom line...Save your money and go...

Feels silly calling the pit stop a hidden gem when it’s been featured on the food network, but that’s exactly what it is.

From the outside it looks like an unassuming burger joint, but stepping inside its quickly apparent there’s so much more going on.

We started with the sides of their delicious house made soup along with a fresh summer salad. A delicious clam chowder and probably the best butternut squash soup I’ve ever had.

Split a simple yet perfectly done steak sandwich as well as some phenomenal brisket tacos that were on special. The homemade sauces perfectly complimented the delicious tacos. These should be added to the menu IMO.

After hearing another table raving over the homemade coconut cream cheese cake we forced ourselves to order that and an apple turnover. OMG THE BEST COCONUT CHEESECAKE I have ever tasted. I will travel just for another slice of that delicious cake.

Oh and the whole time the owner Tony was popping over to each table with a familiar greeting or a quick witted one liner checking on everyone. There’s no wonder this spot has been open and serving the local community 20+ years. A true discover yet still somehow...

I have ordered from the Pit Stop for the last 10 years. They have an extensive menu, which is great. But the food is eh. Some things are good, some aren't. I'm writing this review because of the experience we had last night when ordering. I ordered a grilled chicken sandwich. It arrived and when I took a bite, I noticed the chicken was not cooked enough. Instead of getting sick, I threw out the sandwich. I then called the Pit Stop to ask for a credit for the sandwich only. That's when I was told that someone would come to the house to look at the sandwich. Are you kidding me??? The sandwich had a bite in it and was in the garbage. The Pit Stop wanted someone to come by and inspect the sandwich to make sure it was in fact not cooked enough. For what, to save $7.00??? It's not like we call them for credits on a regular basis. Maybe I had to call them one other time in 10 years. Well, Pit Stop, I hope you are reading this because of trying to keep $7, you now lost good...