Planet Fitness — Local services in Town of Hempstead

The Black Card Member lounge is embarrassingly filthy. The tanning beds are always so gross whenever I go to use them — hair, dust, sand — like they haven’t been tended to, possibly ever. Aren’t you supposed to clean these facilities daily? Or at least wash the floors? There’s a major cleanliness and hygiene issue here. I literally have to spend 5 minutes before my tan just cleaning and disinfecting the place, which is often littered with used paper towels and other people’s trash. Totally neglected, no pride at all. The front doors, glass, and other surfaces at the entrance are constantly filthy too. Also, as if that wasn’t telling enough, the front desk staff have absolutely no business working at a gym — they are overweight, unkempt, poorly presented, rude, and not knowledgeable whatsoever about a gym or anything it has in it. They don’t know anything about the machines or the workout areas or have even vague familiarity of the equipment. They hardly pay attention to the guests, couldn’t be bothered to show new guests around, and overall the lackluster staff really detract from the experience and make the whole place look bad. I brought a guest with me to Planet Fitness and he was astonished, even disgusted, by the caliber of people working there. It’s atrocious. Come on Planet Fitness! Are you just hiring any old hobo off the street to work for you? Why don’t you get people who are: A.) Actually fit and work out themselves once in a while, B.) Actually care about their jobs and welcome guests properly, and C.) Actually clean and maintain the place with some bloody dignity? I know you’re a “judgment free zone” and all that, but the only thing that does is discourage excellence. Seriously — get some standards. Hire better, and pay attention to the attitudes of the people you’re hiring and how they present themselves. Perhaps these should be people who actually care about personal fitness…? Maybe then you’d come off as a gym that actually has a little pride.

I gave 2 stars because your equipment is decent and you’re a good sized gym — but those basic things are not remarkable,...

Visited one evening on a guest pass. Facility was nice & clean. Everything is brand spanking new. I liked the club a lot. Huge parking lot is a big plus!

Only negative feedback that I have about the club specifically was that the attendants have a habit of letting go of the drink refrigerator door allowing it to slam. I wish I could say that the first time I heard the loud bang was the only time it made me jump out of my skin. It was not. It was so loud that I thought someone wiped out on a treadmill behind me and am surprised it didn't set off any loud noise alarms.

The only reason I didn't sign up for a membership is because I just learned that Planet Fitness requires an automatic EFT by checking account recurring monthly pay plan. Since I draw the line at giving anyone the power to take my money out of my checking account, I would prefer an automatic pay plan by credit card or just to pay in full annually. Amortizing $198 a year on a monthly pay plan is a joke anyway. Too much of a headache for me to keep track of.

Other than that, by all means, this is a great new gym!...

I’ve generally enjoyed coming to this location and appreciate the atmosphere and convenience it provides. However, I’ve been experiencing a recurring issue that I feel needs to be addressed for the sake of fairness and gym etiquette.

Lately, I’ve noticed some members — particularly middle-aged women — hoarding multiple sets of dumbbells at once, sometimes up to four different weights. Today, I politely asked a woman if I could use one of the sets she had in front of her while she used another, and she flatly said no — despite not actively using the others at the time.

I strongly believe that all members should have equal access to the equipment, especially during peak hours when space and weights are limited. It’s simply not reasonable for one person to hold more than two sets of dumbbells at a time, particularly when others are waiting.

It would be helpful if the gym could reinforce basic etiquette guidelines and encourage more considerate behavior. We all pay the same to be here, and a little courtesy goes a long way in creating a more respectful and efficient environment...