MB Ramen - Huntington — Restaurant in Town of Huntington

my best friend and I have been coming here every few months for 2 years as our solid go to moms day out lunch spot. we were both so disappointed to hear that the beef options that we ordered were no longer available - we specifically came for the beef ramen bowls(even though they were still on the menu- and we were advised they would no longer be a menu option in the future). we placed an app and drink order and asked for a few additional minutes to look at some menus again. we got our apps and had to ask for our drinks an additional 2 times before they arrived. finally decided on something else - I ordered the tan tan spicy ramen - with NO mushrooms chilli oil on the side - I received a bowl of chicken, mushrooms and noodles- none of the additional add ins listed in the menu, no chilli oil on the side. my friend ordered the veggie ramen and I had more veggies in my mushroom soup than she had. she was served noodles with tofu on top. we certainly could have mentioned this to the waitress but she didn’t come back - not once after dropping our food off, we would have loved a refill of our drinks but that also wasn’t an option since she wasn’t there. I spent more time picking mushrooms out of my soup than eating. when we first arrived it was a little busy and we waited a few minutes to be seated and we were so excited to be at our favorite place, and I understand all business have off days, busy days that can throw off the flow of things but from start to finish we kept saying okay, maybe it will be alright. the old school hip hop music had us coming back but that...

Although the food might be good the people answering the phones and taking orders were AWFUL!!!! If you are in a service business, I always thought the customer is always right !! This was NOT the case. We called and the cell service was not the greatest so i called back . A man answered and I asked for a MB TAN TAN...and apparently, he didn't know what that was ?? He said it called a TAN TAN....I apologized for my mistake and tried to proceed with my order . We then got disconnected and a woman answered . She asked us to hold, and put the phone down and we heard her entire conversation....finally picking up, I asked if we couldPLEASE place an order (after being on hold for 10 minutes)...She told us, it wouldn't kill us that we had to wait on Hold and when I said we would like to talk to a manager, she said SHE would relay the message honey ...really....this is a business. With all that is going on ...where is the kindness, the humility...We have all been through so much, and i don't appreciate when ordering FOOD, I should be hung up on multiple times... I am a Huntington resident for OVER 30 years..I work at Huntington Hospital, and i would NEVER EVER talk to a patron, a patient or another person like that no matter what the circumstances.. She said she's really busy .....Well i hope it stays that way ...Because you LOST MY BUSINESS ...Good luck Jason, Maybe you need a...

If you're looking for a quick meal, look elsewhere. I came on Saturday afternoon, and there was a wait - ok, expected. Was told 15 min, more like 25 min. Ok, fine. Sat down, ordered immediately. The ramen took over 30 minutes to come out - and all tables weren't even filled, so it wasn't crazy busy. We finally got our ramen after complaining and about to walk out (because we had a movie to catch!).

What I found most interesting was 2 guys walked in after us, were seated immediately, and got their food at least 10 minutes before us - while my friend and I had been waiting a long time. I also saw these 2 guys talking to the staff as if they knew them. So, why can they get their food quickly and I can't?

The ramen was average, the noodles are store bought - saw them brought from the back the front in large bags. They don't have the deep spoons typically offered when eating ramen - just standard metal spoons. I couldn't enjoy my meal since the whole experience took way longer than expected and I had somewhere to be. (I would've thought over an hour more than enough time for RAMEN.) I might be willing to give this place one more try but 30+ min for ramen is unacceptable. I feel like they are understaffed so I hope they hire at least one more person to...