A perfect combination of Cheers (everyone may not know your name, but you never feel like an outcast or stranger) and, because of the complexity and perfection of the food, your mother's kitchen on Sunday dinner. Yes, I do understand that that is an extremely weird combination! BUT .. I have Never seen anyone enter the Ritz that wasn't treated as if they hadn't been there 100 times before .. and as if they had been missed for every single day that they hadn't been in. For example: I met a new wait person tonight that made me feel as if I knew her for life, when we had only said "Hello" for the first time. Yeah .. like I said .. kinda weird. But seriously folks .. Even if you're not into the truly personal service of their staff, you MUST come here for the food !! I have been doing my best to work my way through the menu .. multiple friends have been dragged* along, in order to try and check off more options .. * and by dragged, I mean that if they've joined me once, they ask time and again when I'm coming back, so they can help me "evaluate" the food and drink options .. lol I'm afraid to tell you my favorites, because I may never find a seat, or my favorite food options available again .. In Other Words .. my heart was broken when I traveled here for their Escargot and they had sold out earlier that day .. mind you, it was a Monday night and the delivery was scheduled for the next day. .. so 24hrs later, I would have been able to indulge in a unique and exquisite variation of escargot on portobellos .. but on this night, I had to chose another option .. BUT AZ always .. and this is a BIG BUT!! .. I found out that their Chicken Pot Pie was just freshly made and added to the "Special" Menu and all I can say it that it was so perfect, that the trip was worth it!! You see, I'm not a 'local' .. so for me to stop by the Ritz, it takes some planning .. but Again, all I can say is that it's Definitely worth it! Their normal menu and their Special menu, offer a Bounty of options .. and 'we're still working our way through it and have Never had a bad meal ! As well as the fact that they have an extensive offering of beers, wines and perfectly made cocktails! Feeling indecisive (?), just let them know what you think you want, and they'll help you to your perfect evening or afternoon, all while sitting right across from the town's waterside park. I'm kinda hoping that no one reads this review, because I love the Ritz and all that it offers on a daily basis .. but I know that I can't be that selfish .. There are so few places that truly do 'it' right anymore .. and the Ritz is worth the trip, no matter where you're coming from...
Read moreDisappointed . We arrived at 7for our res hostess said it would be a 1/2 hr or so wait they’re really busy. I say we have a res for 7 her reply while laughing we can’t do that. We don’t have that table for you I said OK I understood it was restaurant week we stood in doorway waiting. 35 sat at table 15 minutes later waitress shows up not very pleasant got our food around 8.20 Food was OK but I was hungry so ate it. check my phone there an email from OpenTable about me being a no-show for my reservation. The hostess was nearby and I asked why she said I was a no show she said who cares and was very dismissive and when I explained that it goes against me, she came up with a Story about the tables being split, and open table doesn’t allow you to split tables. the waitress asked was everything OK and I said I tried to find out why your staff member said I didn’t show up for my reservation. I tried explaining that it goes against you when you’re no call no shows on OpenTable. The person sitting next to me had overheard the conversation and chimed in saying it happened to her I was a no call no show and I was banned off OpenTable so really you should have your staff member correct that.she did say she would talk to the hostess about it. I got my dessert. My husband did not get his dessert. We got the special Bill was placed on the side of the table. I was told she had to spend 20 minutes on the phone with OpenTable trying to sort this out with a lot of attitude at no point did a manager come over and apologize did they make any compensation for their complete mess up and how they treated us.I usually don’t write reviews negatively because I understand that there could be a lot of things going on a lot of times I just forget to write reviews, but I do go to a different restaurant every week so I have a ton of eating out experience.spent 1am to 6...
Read moreMy wife and I went to the Ritz Cafe for dinner tonight before seeing a show at the Northport theatre. I have to say, I was not pleased with the overall dining experience.
The one positive I will say, is the young hostess was very sweet and she seemed to be the happiest person in the building. When I asked for a lower table instead of a high top, she did try to accommodate us, but we managed okay with the high top. i say to the young hostess keep up the good work.
I am not pleased with the waitress and the overall attitude with the rest of the staff. First off, it took the waitress a long time to even approach us to take our order. Secondly, when she took our order, she had this attitude and look on her face that said, "Hurry up and order, so I can punch out and go home." Thirdly, my wife orders a diet coke and it took about 10 minutes to bring her the soda. Fourthly, the food was below average and it looked like frozen product out of a bag and the waitress just dumped the check on the table without even looking at us.
I can handle the food not being outstanding, if the overall attitude and vibe of the restaurant was more positive. I never waited tables before and dealing with the public and their food is a very hard job. I understand if the waitress was busy and was upset about something else. In that regard, I look at management and question whether they are giving the wait staff the tools to be successful. Unless I hear that there has been a change in attitude and food quality, the next time I attend a show at the Northport theatre, I will not be returning to...
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