Tropical Smoothie Cafe — Restaurant in Town of Huntington

1st I want to say I love tropical smoothie as a whole. The chia banana boost and the chia oatmeal are my favorite items! With that being said this is my 1st time at this location since it moved from the shopping center by Verizon. And I can say that the disappointment is real. When I 1st walked in there was 4 people there waiting for their orders, one being a delivery driver. There's was only 2 employees and not one acknowledged or greeted me. From a customer service standpoint that's off putting. The young man making the smoothies had at least 7 pages lit up on his KDS monitor, majority of them being deliveries. From what I saw his lead ticket was almost 28mins! I get it cut hours and save labor or why didn't I order threw the app so it was ready when I got here. Well you can't ask for SOS on the app that's why. I honestly believe at least 1 more set of hands to help him with the smoothies would of made things easier and more efficient bc the other employee was stuck making food and bagging so no one could order. I just ended up putting my order in, left to go run and errand and came back. But no one should be incovienced this way. At least 3 people walked out trying to cancel there order through the app. Sorry to say but this location is a no go for the...

I have no idea why it is so hard for the workers to read an order. I get they have a time limit which 10 minutes is absurd you guys should be a little more leniant with the time limit and more focused on actually training for the quality of the food and making sure the order is READ THOROUGHLY and MADE CORRECTLY. I can't even count how many times I ordered a straw with my order and didn't get it so why even pay for an edible straw from this place online they aren't going to give it to you nomatter how many times you order it. Also they mess up simple smoothie orders if its online. Ordered a chia boost with add ons today and got a peanut butter cup with my label slapped on it like it was good enough on too of my straw not coming with it. I don't understand why no manager is paying attention to the quality of the food and just letting it go out as is. Only time they pay attention is if you're in their face and have no choice but to make it...

Went in for a detox smoothie with my co-workers. Was having an RA flare up so my hands were inflamed and hurting. The server recommended my detox drink but added energy boosters to help combat the fatigue from the flare-up, and instead of the whey protein he added peanut butter. Not only was it great tasting, but it was also the pick me up I needed to get through the fatigue. Awesome display of needs analysis by the server. The place was immaculate and such a welcoming atmosphere created by the staff. I'm definitely giving my 5 stars and my...