Larchmont Wine & Liquor — Restaurant in Town of Mamaroneck

There may be a wine shop with worse customer service than Larchmont Wine & Liquor but fortunately I have not found it. Unfortunately I did find this store, placed an on-line order, received a confirmation which included a note "It's our pleasure to serve you. If there are any problems with your order, someone will get back to you shortly." Apparently not having the item in stock and not knowing when or if it will be in stock is not a problem for them, and apparently it was my fault for not calling before I went in to pick it up which was the response of the employee in the store. Naturally an apology or even a sorry was too much to expect given their complete lack of focus or concern with customer service. So now there is a hold on my credit card and I have to go in and try to figure out how to cancel the order and get that lifted. I did see that at least one other shopper had a similar experience so here is my advice: Stay away from this store, If you do shop here do so in person or telephone - stay away from on-line ordering unless you are looking for frustration and a...

I purchased a very expensive bottle of champagne ($1200+) from them. It took 7 months to come in which was fine as it is not something they would keep in stock. When I finally did receive it it did not come with the wooden box that it should have come with. This is a collectors bottle and is not worth its value without the box. I contacted the store multiple times and no one has responded. I often buy expensive bottles of champagne and they have lost my business. If they don’t care about customers who spend a lot at their store, they certainly won’t care about a smaller order so don’t bother in...

I ordered wine for future delivery.Yes, you will get your wine. I don't believe those that state otherwise. This is a legit place. Yes, it will take longer than you think. Maybe much longer. So relax. Yes, the customer expereience is lacking. My order is still listed as processing, and I have my product. It's a small friendly neighborhood, family type shop. Ken was quite helpful. I saved $600 on 6 bottles. I will gladly...