I stopped in Sunday to get a green tea before the train. Strike 1 was no greeting or acknowledgement that I walked in. It's not a big place and there was only 4 people in the shop (2 were customers). So I'm waiting a while while one worker is doing something and the other is fixing coffee. Still no acknowledgement or thanking me for my patience.
Finally it's my turn and I'm standing at the register and the young lady looks at her phone, does something at the counter, does something at the register and never once looks up at me or says anything. FINALLY she says how can I help you. Ugh.....I wanted to walk out but at this point i invested too much of my time. I order my tea and the other girl rings me up. Amazing, we went from acting like I was a ghost, to two people helping me.
I pay and now one of the cashier's says "have a good day", super enthusiastic, happy to see me leave I guess. She even repeated it twice.
This was just poor, apathetic customer service, which seems to be the norm these days, especially when employing the under 25 crowd. I won't be back, especially not for a $2.50 Kirkland...
Read moreThe freshness and variety is truly something else, the menu I saw last week had at least 12 varietals on it, all roasted in quantities that ensure the freshness is always on top. It’s really crazy - like mad hatter crazy - why so many beans? It must be a labor of love. You can get a 1/4 of Indonesian, 1/2 lb of Brazil, another scoop of Colombian. I mostly use pour over method with 1:17g ratio... the bloom on these beans is really crazy. Pour in 35-50g and you’ll see this crazy reaction, it basically doubles. It’s the bloom you want in a pour over. I hate spending premium on a brand (gimme, intelligentsia, Irving, stumptown, ritual, tandem, EQ, etc etc) - I love them all - but when they come in a package of 12 oz that cost $18-22 only to find that it’s just this side of fresh is so frustrating. Sunshine takes all that fuss out of the equation — great beans roasted to...
Read moreThis might be because I went in at 3pm on a Thursday, but the place was kinda dead, the lady behind the counter was nice but when I asked for a whole bean menu, she just started looking at bins and yelling out names. There was no information on the beans in print and it didn’t seem like she wanted to talk about them.
This might be nit picky, but when weighing out a pound of whole beans, she didn’t tare the bag. Sure the bag is only grams, but if I’m taking the time at home to weight out beans every day, I would like the coffee shop to take the same care.
It’s a nice little in town coffee shop across the street from a sbucks, but that’s all it really is. If you’re looking for a third wave coffee shop, I don’t think you’ll find it here. I’m sure the in house brew is fine, but don’t go thinking you’re finding your...
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