McDonald's — Restaurant in Town of Mamaroneck

aragraph 1: Setting the Scene It was a typical day when I decided to order my meal through the McDonald’s app. I had used the app several times before without any issues, so I expected a smooth and quick transaction. Paragraph 2: Arrival at the Restaurant Upon arriving at the McDonald’s location, I approached the counter to pick up my order. I was greeted by an employee who seemed busy but not overly stressed. Paragraph 3: The Accusation To my shock, when I mentioned my app order, the employee accused me of trying to scam the restaurant. She insisted that there was no record of my order and that I must be lying. Paragraph 4: Attempt to Resolve I calmly showed her the order confirmation on my phone, hoping to resolve the misunderstanding quickly. However, she refused to look at it and continued to accuse me of dishonesty. Paragraph 5: Escalation The situation escalated as the employee’s tone became more accusatory. Other customers began to notice, and I felt increasingly embarrassed by the public confrontation. Paragraph 6: Seeking Proof Desperate to prove my innocence, I offered to go to my bank across the street to get a statement showing the transaction. The employee reluctantly agreed but made it clear she didn’t believe me. Paragraph 7: At the Bank At the bank, I explained the situation to the teller, who quickly printed out a statement showing the payment to McDonald’s. Armed with this proof, I returned to the restaurant. Paragraph 8: Return to McDonald’s Upon my return, I presented the bank statement to the employee. Instead of apologizing, she scrutinized the document as if looking for a reason to dismiss it. Paragraph 9: Resolution Eventually, the manager intervened and confirmed that my order had indeed been placed and paid for. The employee was instructed to fulfill my order, but the damage had already been done. Paragraph 10: Emotional Impact The entire ordeal left me feeling humiliated and stressed. What should have been a simple transaction turned into a public spectacle that questioned my integrity. Paragraph 11: Reflection on Customer Service This experience highlighted the importance of proper training for customer service employees. Accusations without evidence can severely damage a customer’s trust and loyalty. Paragraph 12: Constructive Feedback I believe McDonald’s should implement better training programs to ensure employees handle such situations with professionalism and respect. Verifying app orders should be a straightforward process. Paragraph 13: Long-term Effects This incident has made me hesitant to use the McDonald’s app again. The fear of being accused of dishonesty overshadows the convenience the app offers. Paragraph 14: A Call for Change I hope that by sharing my experience, McDonald’s will take steps to improve their customer service. No one should have to go through what I did just to get a meal. Conclusion In conclusion, my encounter with the McDonald’s employee was a disheartening experience that highlighted significant gaps in customer service. I hope that sharing this story will lead to positive changes and prevent others from experiencing...

Sadly, things have gone downhill fast here. In the past 4 weeks, all three of my visits ended up missing items. First, ordered 10 pc McNuggets, only 9 pcs. in the box and wrong sauce included. Second, ordered 6 pc Buttermilk Chicken Tenders, only five pcs in box. Third, ordered 6 pc Sweet & Spicy Chicken Tenders and Triple Cheeseburger. Got no triple. All my visits were around 8pm and through the drive through. When I called, after getting home and finding the issue, I was told by the team member that I should mention the mishap on my next visit. Wben I called the second time, I was given the same advice. The third time, I was told to bring in the receipt the next day and I could get my triple cheeseburger at no charge. Of course there would be no charge, I already paid for it. Do they really expect that the customer should open each individual item and count things before we drive away? Is it not reasonable for us to expect when we pay and order that we get a complete order? On the visit of the triple cheeseburger, I did not go through the whole bag, I opened it and saw frys on top and it looked like the other two items were in there. Of course when I got home, I found out once again I got shorted. In the past couple of years, I never had issues with the drive through or orders. I am not sure if this is due to staff changes or trying to save money on their end, little by little. In any case, the third strike was it and I am done dealing with this McDonalds. I also have let friends and associates who I know go there to check things carefully and be sure the order is complete. Everyone else, be aware and...

The manager that work today July 9 @4:00-4:45pm. Very very unprofessional and lack of customer service 🤦🏽‍♀️ First off she treated me like I was lying about not getting my order incorrectly then secondly she didn’t even care to apologize for her behavior after finding out from one of your colleague the one that actually packed my order how many items he enter inside my bags. She also asked to recheck my bags again which I didn’t have a no problem with until she start asking if I was sure and digging in my bag like I was lying rather apologize for getting my order incorrectly then ask the person who packed my order many items he/she enter inside before making assumption very rude after all that she finally decided to asked the person that packed my bag how many order of nuggets he put inside my order when he told her she didn’t even care to apologize for the way she handled the situation she have someone handing...