Chipotle Mexican Grill — Restaurant in Town of New Hartford

So I went to Chipotle for the first time in years and thought let me give this a try and see how the menu has changed. I stood on a very long and savory line, as it appeared to me that they (Chipotle) were on fire with their menu and that the line was a testament of there savory dish menu. As I approached the counter to detail my dish to the wonderful people serving me, I came across the “limited time only” lunch item, the Chorizo bowl. I explained this to the service line employees and gave them my order. As I came across the guacamole section I realized that the lady behind the counter put a giant SG on my tin top. I knew what the G stood for, because that was extra. But what wasn’t supposed to be on top was an S, as I had not gotten the steak bowl, I thought I purchased the C -Chorizo bowl. I didn’t realize it until I sat down and only to then look at my receipt, paid in cash, that I was charged for the Steak bowl, which was $1.00 more than the Chorizo bowl, which was $7.46 at this location. I wound up paying $8.50 for something I never ordered. Then as I began to eat my lunch I noticed that the Chorizo was not bites of chunky meat but really finely ground meat that barely had a taste. It was not very good, actually had no spicy flavor whatsoever. So to my dismay Chipotle really let me down in more ways than I can say. You wonder why I didn’t get my change back, well I’ll explain. I did not want to complain about $1.00 to a cashier that forgot who I was 5 minutes ago and also the line of people that I didn’t want to disappoint getting what “they” believe is their order and tuss over $1. But why complain here? Because if Chipotle is in the business of drawing in customers on their new Chorizo dish and claim to train competent people behind their counters, they need to be told it is not happening. They need to be aware that situations like this is happening in their stores and franchise. So for the wonderful people behind the counter, or dare I say the one person who mislabeled my dish, I truly hope that this quality of service is what you expect when you decide to visit Moes or Dunkin or maybe even a really great local restaurant, as karma, if dared believed has a way of finding their way in. I believe Chipotle should most certainly re-train their employees during the rush hour “lunch” time, to make sure posts like these are less condescending and a truly positive experience. The Chipotle in question is located on Commercial Drive in New Hartford, NY., next to the Barnes and...

I placed an order for pickup with about 45 minutes of advance notice. This was my first visit to this location and it was a relief to not see a huge line when I entered. I decided to wash my hands before picking up my order. When I looked to make a path to the bathroom I realized the floor was dirty. Not like someone spilled their tray of food but like their broom was stolen last week. Napkins and straw wrappers littered the floor and it was disappointing as there were people sitting around at a few of the tables eating with trash at their feet. There were plenty of workers behind the counter and when I saw there was nothing at the pick up area I stood there for a moment trying to decide who to ask aboit online pick up. The a lady asked me if I was there to pick up and as she went to find the bag with my name on it another guy who's as walking towards me with a bucket of tea or something to refill the machine also asked if I needed anything. I was about three minutes beyond the scheduled pickup time and she quickly got it to me.. Somehow by the time I got the car and took a bite, it was cold. I don't think they made my order when they received it 50 minutes earlier but it did seem like maybe they made it 10 or 15 minutes earlier as it was a little warmer than room temp but the lettuce was flat and wilted as if it had been in the steamy little oval bowl for too long. I failed to take a picture of the most disappointing and sad looking meal I've ever received at Chipotle but I also haven't been around one in the last few years. Maybe this is the norm for a $15 attempt to curb the late lunch hunger from being on the road.

Today I became one of those people who see TV commercials and do what they want. The brisket has looked good on TV for a few weeks and I finally found myself in an area to give it a try. It was good and I'm sure it is delicious if you can get it hot and fresh and your appetite isn't turned off by having to walk through a war zone. As I ate it I could not help but think if the public dining area was that dirty, was the kitchen sanitary? Won't be going back to this one any time soon and hope the next guests get a better experience as I have always enjoyed Chipotle up...

Where shall I start: (1) I had heard rave reviews about Chipotle and since I had never been I decided to give it a try. I love Willie's and Moe's. (2) This store is disgusting. I should have walked out when I saw food haphazardly strown all over the countertop. (3) Some of the food items were out and no sight of them being replenshed. Also, I did not see steak if I wanted it. (4) There are not enough toppings (go to Willie's or Moe's and find twice the toppings). What looked to be watered down sour cream was one ingredient but I did not want to try it. Gross. (5) I did not know you had to "buy" chips. I have never run into that at a fast food Tex-Mex place before. What? And I bought queso, what was I going to eat that with if not chips? BTW the queso seemed watered down also. (6) Even though I saw fresh chips being made I was given (which I did not know until I got home) were stale. I went at 11:30 so they shouldn't have been stale by then. Leftovers from the day before? Who knows. (7) The employees should all be fired, they obviously do not want to work there. Mumbling, attitude, and generally poor service. (8) The burrito was fine, not fantastic. I will never, ever go back...