Olive Garden Italian Restaurant — Restaurant in Town of New Hartford

We didn't have a memorable meal ! The waiter was nice. But the food left you wanting flavor! I have had jar Alfredo that had tons more flavor.no butter or parm on table so you could dr it up and wbo wants to beg your waiter to grate more cheese couldn't stand that I would like to be able to add my own thank you . We started with fried ravioli ( gag ) it tasted like can dog food smells ! Served with warm crushed tomatoes! Oh thats thier Marinara sauce open can nuke presto marinara. (Yum) . Then we got a small hand full of salad in the bottom of a serving bowl mostly the spine of the lettuce and a couple of shreds of leaves. Salad was a joke ! Pasta wasn't half bad besides being very very dry added a ton of salt and pepper to add to the flavor of the mushrooms I had added they were chopped fine but added some flavor. That and the bread sticks were the best part of the meal ! I thought my husband was going to cry when they set his spaghetti and meatballs in front of him I asked for extra extra extra extra sauce for him he is a sauce addict and they gave him a small bowl of white dry spaghetti and dry meatballs maybe a teaspoon of sauce peaked out from under a meatball . The waiter did bring him about 4 tablespoons of you got it crushed tomatoes thats what 4 x extra gets you gusse they didn't have another can of crushed tomatoes (lol) If we had more than coffee in us from traveling all day we may have walked out but we were starving and pasta is filling 😉 but it is really not a place to enjoy food !!!! Don't expect parm cheese, crushed red pepper or anything all Italian restaurants have on the table we were lucky to have salt and pepper !!!! It is definitely not worth the price we paid around $ 55. And if we continued on home we could have had a million times better for $5 and...

Waitress was horrible, to the extent she shouldn't be a waitress. Took our orders, soup, salad, bread sticks for me, husband ordered a meal, with soup, and a to-go order. Waitress brought the drinks, salad and the bead sticks. Someone else, later, brought out my soup and my husband's meal. Had to ask for his soup and then it was brought out. Never saw the waitress again, until she came over to get us to pay, she did say thank you for your patience, I informed her that it was completely gone. Never ending soup, salad, bread sticks. Reply was, can I bring you a soup to go. Um no, just a manager. Then the excuses started, extra table, not her fault, etc... I had been watching her, three tables, one with four people, one with three and us. She had another table, but they paid and left before we even ordered. I interrupted her and said the manager please, she informed me that I had to listen to her first, as she was getting louder and louder. Um, no. I looked at my husband and informed him I would pay the bill at the front desk and speak to the manager up there. I got up and left. I spoke to a manager, she was comping some of the meal and then my husband came up. Waitress was giving him the song and dance and he told her that he would simply like the to go box and his to-go meal. She informed him it wasn't likely due to our attitudes, now at this point my husband has barely spoken to her. A couple of minutes later she did toss a container at him, never did bring the other meal. Needless to say, the entire meal was comped. On the bright side, I had another waitress come up to me, give me a hug and told me the next time to ask for her, gave me her name, and said I will give you awesome service. I believe we have had her before and she...

This is an experience we had with Olive Garden on 4636 Commercial Dr. Been to the store a few times so this is a belated review.

Located in the plaza next to Men’s Warehouse on Commercial Drive, it is quite easy to find. Parking is also not difficult has they have an outdoor parking lot with plenty of spots.

This is probably one of the best Olive Gardens that we have been to! Not only because the food is great in general, their service is top notch. This time we ordered the minestrone soup, sirloin steak, fettuccine alfredo, spaghetti, mozzarella sticks, and tiramisu. The sirloin steak is surprisingly tasty and flavorful without any extra sauce or seasoning; pretty upscale for steak at this price range. The unlimited salad and soup are always a blessing. Everything was decent including the mozzarella and spaghetti. The tiramisu has always been our favorite… the sweetness that melts in your mouth.

The waitress Shawna, is extremely attentive, considerate and friendly. She consistently asks us if the food was good and informed us promptly when items may take a while (best quality in a waitress - manage customer’s expectations). She boxed up our food nicely and was a pleasant conversationalist. Last but not least, the manager, Kim, also came out and helped us while the restaurant was busy (excellent quality of a manager - helpful when needed vs sitting back and relaxing).

Because of the great food and services, we will definitely return again. Keep up the good work Shawna, manager Kim, and Olive Garden...