McDonald's — Restaurant in Town of New Paltz

I love this Mikky D's, it clean, the staff are great, the food is well made and its all assembled quickly. The only reason I give it 4 stars and not 5 is because I ordered 4 McChickens today which I put in my fridge to eat after work ( was craving a mcchicken and i work until after they are open ) when i got home i opened my fridge, grabbed the bag and found not 4 mcchickens, but 3 mcdoubles. Sucked bc I paid $5.40 for 2 mcpicks, but it is my own fault for not checking my bag. I was almost about to drive back in and return the mcdoubles, but it was 7:00am and I could not find the receipt. Overall though, they are great and of the hundreds of times i have been there everything has been good. I almost feel bad giving the, 4 instead of 5 stars. I am being petty, but I paid for 4 and got 3 of what I didnt order.

The Mcdoubles were delicious, btw. Still wish they were...

I’ve worked fast food/ customer service the majority of my life, so I try not to be a nag about my experiences with fast food. However, every time I go to this McDonalds there is an issue. They’ll give me the wrong food, if I go in the morning their opening crew isn’t there on time, and today after ordering breakfast before the cut off time on the mobile app when I got to the drive thru they informed me that there were no hash browns left (which was fine, and they were accommodating), but when I left and finally looked in the bag they didn’t give me my full order and I was missing my pancakes as well. If you’re going to stop preparing breakfast prior to your cut off time, please change your cut off time. Perhaps rotate your crew stationed at drive thru if they’re getting drained and can’t be attentive to what’s being handed out of the bag as well, from an old shift...

I've lived locally and eat here for years. A person who probably doesn't want to be recognized but should be is Alicia. She has worked here for over 20 years that I can remember. As a customer she has always worked hard to make it happen. As we all know McDonald's nation wide has gotten our orders wrong more times then we can count but at this location not only Alicia but the other team members have worked hard to correct thier mistakes. It's not McDonald's that makes this a go to place in New Paltz but the people. Sometimes I've encountered that one employee who was having a bad day but who doesn't experience bad days. For the few bad experiences I've had I will say this McDonald's has always worked on correcting...