Verizon — Local services in Town of New Paltz

BE VERY CAREFUL WHEN YOU GO TO THIS store. The name of the store is Wireless Icon Verizon not Verizon so based on what I was told, while they are affiliated with Verizon, they arent held to the same standards as other verizon stores. In our situation, this meant the ability to bundle and hide charges that are not typical things that Verizon stores do, based on the conversation we had with the Verizon Customer Service and the lady from customer service accusing them of not following Verizon protocol. Here's what happened:

My wife went to get her new phone and told me that she was being offered a free tablet. Free tablet? Too good to be true I said - so I drove to the store to find out more. We went back and forth for 15 minutes with the 2 salesman, asking if it was 100% free, asking if there were any additional charges, saying nothing in this world is free. They just kept insisting that we were not charged anything extra and it was completely free. My wife even tried multiple times to say that we didn't want it and we both let them know we had no intentions to use it. They just said thats fine, make sure you don't cancel in two years and it won't affect us at all. Reluctantly we left with the tablet.

1 month later, there is a new line charge on our account. $10 a month. a total of $240 by the time we are finished had we not caught it. Plus, a $30 activation fee....another charge we didn't want. They ended up bundling that charge in with her phone line. The Verizon customer service rep was so frustrated by what my wife told her, that she called the store, set-up a 3 way call and demanded a $30 refund and for us to be able to take back the tablet and not be charged the $175 early termination fee. Initally the manager balked and said she had to check - the customer service rep said she had 48 hours to do so. She also said she was reporting the store to Verizon for bundling charges - This is not a typical verizon practice.

It gets better - when I returned the tablet, Ronnie deflected and denied any wrongdoing, when he wasn't even the one involved in selling me and my wife the tablet. They accused us of not understanding the deal and insisted they were trying to help us out. He insisted that it didn't make sense for them to do that because all the money goes to Verizon anyway....Hmm, it's a store that needs sales. As the corporate office told me, anytime they get a new line activation (Which they got with the tablet) it is a benefit to the store. So another lie and deflecting from the salesman at this store.

Sam, the manager, standing right by his side, did little to calm the situation and just said she wasn't here when it happened and said they don't lie to customers. I tried to explain multiple times - they took no accountability at all. They did take the return and said we would be refunded, so I appreciated that, but when I explained my frustration in how they tricked us and how they handled the situation so poorly (Ronnie, while dealing with a customer mocked me calling them liars to the customer he was dealing with, right in front of me, when he handed out his business card -classy), and I explained how I would write several negative reviews and call corporate, Sam simply stated that she didn't care, I'm only one customer and that they have great relationships with many people in the area. I was shocked, but looking back, I guess I shouldn't have been.

I ended up calling corporate and we are currently figuring out the next step. I then decided to let a few co-workers know and you won't believe it....they did the same thing to my co-worker!!! He immediately called and found out he had the same $10 charge per month that he's been paying without knowing it. And he doesn't even use the tablet!!

I will admit that I bought my phone there last year and I wasn't ripped off. But I do my research, know the phone I want, know the cost and I don't look for anything more. For people that go in without any plan, they will take advantage of you, and they will try to trick you. Be...

Tyler replaced a bad SIM card in my iPad. While I was in the store I asked about upgrading my iPhone, which I plan to do in the near future. Tyler gave me excellent information about the various promotions and was very thoughtful in his suggestions based on my preferences. I will be back when I decide to upgrade because I felt very comfortable with Tyler.

I did go back when it was time to replace my old iPhone 6. While the overall experience was ok I do not think I would go back. All I wanted was a new phone…the salesperson was bent on getting me to take advantage of their “deal” to add a new iPad. I said no because there is nothing wrong with the iPad I have..she did also suggest an Apple Watch..which I have been thinking about getting so I did go ahead with the so called deal..which turned out I do not think to be such a great deal..it took them a long time to migrate the data from my old iPhone to the new one which I guess can be expected. They did not have the new charger for the IPhone in stock and had to order it..when I asked how was I going to charge it she told me to use the old charger…wait…why would I spend an extra $50 for a new charger if I really did not need one..also when I was checking my account information later online it turns out they signed me up for some extended warranty which has a monthly charge… so not happy about that in particular..quickly canceled that myself. While I am happy that I ended up with a new phone and watch you really need to watch theses iffy little practices designed to boost their sales and empty...

Really wish I had worked with Sam instead of the dude here. Maybe Verizon would have got a new customer. Switching from another carrier, he didn't actually check if my current phone could be switched over (it definitely could), he just pushed me into getting a new one. He said I could trade my phone in for $800 off a new phone, but they had none in stock (they had NONE of the newest galaxy phone in stock?!? like the only one they sell?!), so he was going to order it to the store and I could come in and get everything switched over, but in the meantime we could switch my fiance's phone over. So we did that. All good, right? NO. I had to call him following some strange emails just for him to tell me that my credit score must not be as good as I said because I was denied for getting $800 off my phone. I know for a fact I have a high credit score but why would it matter if I was trading in my current phone for that amount?, so I asked him if there was another reason that would be, and he kept repeating himself over and over again. I wouldn't have switched my fiances phone over if I knew there was a chance I couldn't get the $800 off, he said it was a sure thing. Had to wait on Verizon hold for an hour to get a transfer PIN for my fiance's phone, but the guy at Spectrum sat there with me and hung out for it. Now I pay $30/month for unlimited everything and I didn't have to buy a new phone and don't have to deal with...