Rino's Pizza — Restaurant in Town of New Paltz

The food is usually great tasting. However two out of four times I have ordered later in the evening, so yes, I know, everyone is tired. So am I. That’s why I’m having someone else make my dinner. I order my food based on what is listed on the menu. In this case a chicken caprice wrap. It doesn’t have tomatoes. I can’t have tomatoes. So that’s good. But when I get home. It has a ton of tomatoes and I now I have no dinner that I can eat. Another time I order a white pizza. No tomatoes on a white pizza. But when I get it home? Under the cheese they threw tomato on there like it’s a confused margarita.It’s that tiny bit of attention to detail and 30 bucks wasted on my part each time for dinner I cannot have? That makes it so no matter how good your food is? I’m not risking wasting my money for flavor. Stick to your menu . It is what I am ordering.

Wow. This is unusual but I’m taking the service to 0 stars. I opened up the wrap to go give it to the local trash pandas and found a toothpick inside the wrap. Then I open the other one and there’s another in that side! My dudes! Do NOT put toothpicks in wraps! They don’t stay and I don’t know they are there. Saved by tomatoes! If I’d bitten that? Just pay attention to what you are doing? That is all I am saying. Two seconds...

I’ve been going to Rino’s for years. But once I moved out of town, I only grab it when I’m in the area. About a month ago I ordered something that wasn’t on the menu anymore, the sesame chicken pizza 🤤 I had ordered it without onions because my husband can not eat onions. After driving home, we noticed the onions ALL over the pizza and I called Rino’s and spoke with Kyle, he was very professional, apologetic and told us to let them know the next time we are in the area for a pizza to replace the one we couldn’t eat this time.

Today, while in New Paltz, we decided to call Rino’s and order the vodka grandma pizza and some knots. Boy did it NOT disappoint. It was PHENOMENAL. The crust was perfect, the sauce was so delicious and the knots are always the best around. We were very happy with the customer service we received today as well. Very understanding and welcoming.

We will continue to support this awesome establishment whenever we are in the area and hope you do too! They’ve been around for a long time and for...

I ordered a margherita pizza last week, and they only put 2 small pieces of fresh mozzarella on it. Literally 2 pieces. When I called and asked about it, the person who made the pie told me “maybe it all blended together”. Ok first of all, since when does a margherita have shredded mozzarella to begin with, let alone enough of it to “blend” in with the fresh mozz. Secondly, how dare you insult me by thinking that I wouldn’t notice the difference?

To Rino’s credit, they offered me a free margherita, which I got today. Full of optimism, I brought it home and opened it up. This time: not a single piece of fresh mozzarella. Then I began to think...maybe they don’t know the difference between fresh and shredded mozzarella? Or maybe their version of a margherita for some bizarre reason contains shredded processed cheese? So I look up their menu. Sure enough, the ingredients are “homemade marinara sauce, fresh mozzarella, and basil” (they spell...