Subway — Restaurant in Town of New Paltz

I ordered online, went in store to pick it up, and was told they didn’t have it and he refused to give me a refund. At 7:30PM on 1/23/24 I ordered 2 churros, 2 cookies, and 2 pretzels (to try the new items) from the New Paltz store that closes at 8:30PM. I got there when it told me to (at 7:45PM) and the door was locked and the lights were off. I called, and the worker opened the door and immediately blamed me for ordering so late, and that 7:30 is when they stop making things- I asked if they closed at 8:30 assuming I was wrong, but no- I was told “we close when we close. you’re not hearing the words coming out of my mouth. don’t order after 7:30”. He told me I was SOL and that he would not give me a refund. His friend, who I don’t even think was working, was chuckling in the back. I then left the store with two cold cookies and two cold pretzels, no churros, no sauces (which I requested) and no refund.

Update, I was able to go in the next day and the owner gave me 3 churros. They heated them for like 15 seconds so they were cold, but I got home and warmed them and they were delicious. I had a bad experience though overall, so leaving...

Food was good. Service was horrible. I asked the girl for a chicken bacon ranch melt footlong with the terayki chicken. She was very rude when I was ordering. Even said “excuse me” when I asked her if it was okay if I got the terayki chicken with that. She then proceeded to charge me for a terayki footlong and “add bacon” which is an extra 2$. Me and my friends both got combos too so I was already spendings a lot of money. Ending up being 15$ for my meal alone! Even when I was ordering the veggies I kept said just ranch and onion and that’s it and she goes “anything else for this one” pretty much screaming at me and my friends. Very very rude. I tip everywhere I go and couldn’t even tip her. WILL come back when she’s NOT working there! We sat down and watched her interact with other customers and she was also rude to them. It’s a shame to have people like this handling your food! (Says I was...

This Subway shop is absolutely my favorite Subway shop in a 25 mile radius. The staff is always extremely friendly, the store is always extremely clean, and they actually make a good sandwich. Some other Subway shops put the bare minimum amount of meat and cheese on, this shop actually makes a sandwich. And they do a great job! Today the sandwich I ordered was on sale, and as I had already saved the money on the sandwich I decided to try some cookies. They are three for $2, and made fresh everyday. I had two chocolate chip and oatmeal raisin. I highly recommend the chocolate chip cookies. The oatmeal raisin were good but I think they would have been better if they had a dash of cinnamon in them. Anyway I recommend...