Buttercooky Bakery & Café — Restaurant in Town of North Hempstead

I’ve been a customer here many years. My Five stars is for all their lovely breads, cookies, and premade cakes, and all the good memories of sipping cappucino in their window waiting for my daughter to finish gymnastics class nearby.

And I still order baked goods here, and cakes from the cases.

However, I feel I really should add my experience to the stories of others regarding the accuracy and quality of special made-to-order cakes because i feel the owner and management- who never seem to be there when you want them- should know.

FirstPhoto- the flower box cake as it is usually made at Buttercooky for Mother’s Day. I love it! it’s novel, It’s luxe, it can be filled almost any way you like, and it’s freaking EASY to make. Pure Baking $$ Genius!

My daughter was gifted an actual box of these preserved roses for her BS degree graduation and loved it to death. What better fun (and how easy!) to get Buttercooky to make her a cake version for her MS degree graduation, and have it made in her school colors (violet and white)? Well, it wasnt that easy, actually.

The next two photos show what I ended up with, after i told them all i needed was for them to do a larger version of that cake, and please substitute purple roses. I even sent them the actual Pantone color number for the exact purple the university uses so they could match the roses perfectly. Guys! so much purple???!!

Upon seeing the cake at pickup i nearly passed out, but since i was there and the clock was ticking on the party deadline, i asked them if they could please get rid of that awful purple fondant and just put a white fondant collar on the cake as this would be a quick fix.

The crew in the back refused, saying it’d wreck the cake. The cake was already wrecked, in my opinion- how much worse could it get? To this day i wonder what might’ve happened if i’d offered to throw some money after that plea for help. But the clock was ticking! i needed a cake for that evening’s celebration.

That’s when i called my Cake Ninja friends, who met me at my house with some fondant- the nice stuff, not the Play Doh kind- and we performed a fondant transplant on the sickly purple cake, and even added a Real Ribbon Handle, which is totally possible to do , don't ever let anyone tell you otherwise. Not one buttercream rose was wrecked, and my daughter got the adorable cake she deserved.

The last photo is of the cake, post-makeover. Looks pretty cute, right? Someone please show this to whoever said it couldn't be done.

Moral of the story-?

I feel there are three points important for both customers and management to consider:

1-I feel customers need to make certain to speak in person to an experienced, cake decor-savvy individual - never trust that the person taking phone orders knows a thing about cakes, even if they do work in a bakery. 2- Even if you are asking for a cake they've made hundreds of times in the past, do provide a drawing of what you want with colors & textures specified in order to make certain you get what you want. 3- I personally don't feel i can ever again expect any help from Buttercooky if something goes wrong on their end, even if it’s an easy fix.

This is why i will not ever order another themed special-order cake from them, although i still think most of their case cakes are nice, especially the...

I had a terrible experience with Buttercooky Floral Park on March 30th, 2025. I had placed a custom order for a simple vanilla cake with caramel mousse and 12 vanilla and chocolate cupcakes for my birthday party, paying the full amount of $119.48 on March 22, 2025. I set the pickup time for between 1-2pm on the 30th, but due to running behind, I called at 6pm and was told that it was fine and I could pick it up until 7:30pm latest.

When my mom arrived to pick up the order, she had to wait in the long line even though she told them multiple times it’s just a pick up, but she waited patiently until her turn. Once she got to the counter, the staff couldn’t find the order, and my mom spent more time waiting and waiting. She had been waiting for 30 minutes with no communication from anyone because they would disappear in the back. My mom even saw them run around with the order receipt with the bows stapled behind them which we had dropped off the bows on March 28, 2025 two days prior to pick up. Finally we were told that they had forgotten to make the cake and cupcakes. The manager’s attitude was awful, and instead of apologizing or helping the situation, she kept saying things like, “What do you want me to do about it?” Some of the other employees working that night even were snarking and smirking making my mom feel uncomfortable as if she was the problem. After 45 minutes of waiting with no clear answers, my mom had requested she take a cake back and cupcakes since the only dessert we had for the party were forgotten to be made, and the manager even had the audacity to accuse her of being rude and claiming she was screaming.

The next day, I called the general manager, who said they could only authorize the difference for the mistake since we did take back a cake and cupcakes. We had been loyal customers for years, but after this experience, I’m done with Buttercooky. The lack of communication, courtesy, and accountability was appalling. I’m also unable to get in touch with the store owner as they are unaware of his schedule and cannot provide a different phone number, which only adds to my frustration. I will not be returning and will be warning others about this experience.

I also attached a picture of the cake I had requested to show you guys that it was a simple cake. I only live a 6 minute drive away. We had came in two days prior to drop off the toppers and I even called them and hour and thirty minutes before the latest pick up time for confirmation. The series of carelessness from all the employees is beyond astounding. They had multiple chances to see if the cake and cupcakes were made. On top of making a mistake, they were very rude and unprofessional providing no accommodation or accepting accountability.

Avoid at all cost, not...

I wish 0 stars was an option. I have had 4 awful experiences. The first one dates back to my wedding in 2017. Our venue had a contract with Buttercooky to supply our wedding cake. We gave the bakery the cake topper 2 weeks in advance. On our wedding day we arrived to our venue with no cake topper on the cake. It took them a half hour to deliver it to the venue. The second incident was my baby shower. We ordered 60 cookies from the bakery as favors. Personalized tags were dropped off a week in advance to tie around each individual cookie. My husband picked up the cookies and guess what no tags attached. I called the bakery and they were not even apologetic they asked if I wanted the tags back to do it myself. I was 8 months pregnant at the time. I paid for a service and I told them Im bringing it right back! The Nerve! my husband had to take the cookies back to be tagged and waste 20 minutes waiting for something that should of been done correctly in the first place. The third incident my mother in law bought a tres leches cake for my birthday in which it was suppose to read happy birthday Michelle on a piece of chocolate when we opened the box it said happy birthday Christine! She felt so terrible and embarrassed. The 4th time and last time ever we order cupcakes for my sons second birthday. It was placed in a white cake box we figured it was packaged in the typical cupcake dozens plastic container where each cupcake sits individually with the attached lid which any bakery with Common sense would do. But with butterycooky common sense is not very common. The cupcakes were placed on a plastic divider with no lid in a cake box. When we got to the venue all the cupcakes were tumbled and had to be thrown away. Mind you in transport it sat on a flat surface and there were no bumps nor high speed. We called the bakery to voice our opinion and even sent photos we were brushed off as always cause customer service means nothing to them. 2 days later without no return call we call again and spoke to a manager who is a complete waste. She kept repeating the cupcakes left in good condition and we kept trying to tell her yes but it was not packaged right. We just hung up. Don't waste your time nor money. Give the business to people who appreciate their customers and value your time. They are non apologetic, forgetful, unable to follow simple order instructions and rude. Looking at recent reviews it seems like everyone has issues across the board some even the same as mine. Just saying. Horrible...