Wendy's — Restaurant in Town of Orangetown

By far the worst Wendy's experience I've ever had. I was unable to order from the app due to an error so I went inside to order. I ordered in the afternoon around 4pm and the person who took my order was named Kimberly.

I asked for a 4.44 Cheeseburger biggie bag with the ingredients edited to my favor, but the employee straight up refused me to edit the ingredients even though I could have done so from the app, I was only allowed to remove ingredients. I then asked to change my order to a double stack biggie bag and she responded rudely by saying "You've got to make a decision".

I wasn't allowed to add ingredients to my double stack either, but that wasn't the worst part. Even though I asked for a Double Stack, I was upcharged to a Bacon Double Stack without my knowledge. Very disrespectful service from a franchise that has better quality food in comparison to other...

I went there with my friends and kids. One of my friends had a hard fall after picking up food. The floor was very slippery even without water spill on the floor. Of course my friend was in severe pain and could not walk without assist. She reported the incident to an assistant manager to see what would be happening afterwards. The assistant manager was incredibly rude since my friend bothered her at such a busy time. She mentioned the fall was all my friend's fault, and yelled at my friend constantly. There was no apology at all, and their best shot was calling the police. I had no clue why the assistant manager was so upset to the customer who fell at their restaurant. I will not go...

The food was amazing as always, taste the same in every place. Although I asked the worker at the window several times for barbecue and she assured me it was already in the bag, I then got home and was unable to eat any of my fries because I do not like ketchup. This Wendy’s is always very stingy with their sauces, I have never had this happen in any other Wendy’s after 100+ orders. And to top it all off I asked for Normal Coke and received Diet Coke. So because I wasted my money on a large order food I love, but can’t eat nothing but the sandwhich, not even a drink, I am only giving the food 2 stars, but the workers, especially the one who assured me my order was correct only...