Bill Gray's Penfield — Restaurant in Town of Penfield

I love Bill Gray's, always have. Best burgers in the area and way better than Tom Wahl's. Food is always amazing...when we get what we order. We have ordered food to go four times within the past month - twice my parents brought my wife and I dinner and the other two times we ordered. All four times we've gotten home, something from our order was wrong. Now, I will admit that tonight was partly my fault for not checking after the last three orders were wrong. However, at the same time, a customer should not have to pull everything out of the bag and unwrap every single item just to check the accuracy of their order. What's frustrating is that the incorrect item isn't even closed to what was ordered. For example, tonight we ordered two bacon cheeseburgers with ketchup. What we got was one bacon cheeseburger, and the other was a ground steak (no cheese), with onions, mustard and relish. The other 3 times we've ordered fish fries and all the sides were wrong. One night we ordered two fish fries both with mac salad and fries and we got 4 cole slaws. Once they were supposed to tell us they were out of sweet potato fries when we picked up our food, but never did and they just put regular fries in the order which we did not want. Tonight the restaurant wasn't busy either and many employees were just standing around talking and waiting for customers so I'm not sure how the order could have gotten messed up. I don't understand why this is happeneing so often but its getting very frustrated. It's the only Bill Gray's near my house, and I wish they would get their act together and get our order correct for once. Please, Penfield Bill Gray's, improve your customer experience with orders to go. I've worked in the restaurant industry. It's not that hard to double check orders. A few additional seconds to double check orders can make all the difference, whether the customers...

2025Q2 Always a great burger or dog, red or white, especially if you get it with "the works," and definitely the Plates are consistently top-notch, as they have been for decades. It's not gourmet food. There is await (with buzzer) for prep. The atmosphere is of a relaxed, not stodgy, feel. So it's all just like it should be, and I find myself coming here often. And let's not forget the delish Rochester-special Abbott's custard! 2020Q1 I was exhausted and hungry. I knew where to go in the glacial Panorama Valley for comfort food. I had been here just the day before to have the World's Greatest Cheeseburger, with the works, and my first Abbott's black raspberry milkshake. As I was reading tonight's online menu I started to drool over the options. I decided on the full portion fried haddock dinner with macaroni salad and coleslaw. It was heaven: one of those meals where you don't give thank you beforehand; you do it throughout the whole meal. Large portion. Perfectly cooked. Not greasy. No skin. Delicate...

THIS is the place to go for a Rochester Garbage Plate, period. How lucky you are to have found this review and ended your quest for a meal, nay, a guilty pleasure experience. This shall be one of your finer decions.

You were probably just telling yourself, "let's check the reviews and see if this is the one." It's is... The One... the one you will compare other Garbage Plates to from. here. on. out. The one you brag about to family, friends and strangers when mention of a Rochester Garbage lofts into the air, you shall proudly proclaim, "I was there." Come get your badge of honor, your Garbage Plate credentials, your momentarily meal of bliss and your everlasting memory of joy. You deserve this.

Personal selection: Garbage Plate (obviously), tots, mac salad, two cheeseburgers, heavy onions, heavy meat hot sauce... little ketchup...