Five Guys — Restaurant in Town of Poughkeepsie

Five Guys has the best fries, hands down. You just can’t beat fresh, hand cut fries. Their burgers are awesome too and if you haven’t tried their milkshakes you are missing out. Their delivery service was really good as well. The driver was polite and even got to us early. I will definitely use it again. My only issue with any of these delivery services and corporate restaurants is the price. I got a plain cheeseburger, a bacon cheeseburger and a large fry and it cost me $50!! To me that is crazy. It’s so expensive, in fact, that I rarely use any delivery services. You pay a service fee, a delivery fee and a tip for the driver. What really blew my mind is that their suggested tip was 30%. Really?! That’s more than what you tip a waiter for a sit down meal in a restaurant. What is the service charge for anyway?? The food is already expensive to begin with. If you guys can’t cover your operating expenses charging $11 for a plain cheeseburger then something is wrong with your business model. All of the corporate restaurants are getting to be as bad a Ticketmaster or Big Pharma. You want to sell more burgers? Make it more affordable. You have an excellent product, the burgers sell themselves so stop with all the...

This may be somewhat of a controversial take,but to my experience,the burgers I purchased in the Poughkeepsie location vary somewhat from the Fishkill store. Don't get me wrong,any Five Guys visit is absolute heaven. The flavor profile of their burgers is something that can't be duplicated by any diner or typical fast food venue. It's just that when I brought home my dinner from the Poughkeepsie location,I discovered that the burgers had a slightly more greasier subsistence. I will add another crucial point.The customer service staff is outstanding.I filled out a survey after a previous visit where I indicated a slight issue with missing toppings. I didn't expect anything to come of it,and didn't want to.One day after completion of the survey,I received a Email from the Head of Customer service stating their profound apologies,AND sent me gift cards for the ENTIRE PRICE OF MY LAST PURCHASE. That is just a gesture you rarely see these days.True valuation of a retail customer is hard to come by,and seldom felt by me. This attention was an act that will absolutely retain me as a loyal...

You pay more here, but you get more here. Sure, you can get a burger and fries and McDonald's for cheaper, but it's also cheaper quality. This restaurant location is the favorite burger spot for my group of friends and family. Always clean, service is fast, except when it is busy (obviously). Pick times wisely because a popular place like this has been known to have a line out the door at peak serving hours. Ordering ahead online/over the phone can greatly reduce wait times. If you do so, be sure that they know when you get there! If you don't speak up at the pick-up counter they may not ask you if you have received food, made that mistake once. Just give whoever is there a friendly heads up about your online/phone order. They will wait to cook your fries until you do arrive so that they are still hot and fresh, which is worth a two-minute wait while you grab your drink or milkshake. I've never had a bad experience with the staff, they are always helpful and friendly. I give 5 stars because this place does exactly what it's designed to do in a friendly way for prices that...