Wendy's — Restaurant in Town of Queensbury

Historically, ordering here has been difficult because even with the most specific instructions you can give for a very basic burger that just involves the burger, buns, and one topping, you'd still have to go inside and get it remade because it wouldn't be made like you asked for, and sometimes have to battle with staff.

Ever since using the mobile ordering feature through the app, this has been a really great experience that I'd say is worth it. I like Wendy's, and now I like ordering from here too, lol.

Not that you won't still have to go inside and explain your order 8 times to someone as you watch them make something totally different than what you ordered every now and then, but it's at least less frequent, and you can't be blamed for their mistakes when even the receipt shows exactly what you ordered.

I've come here for a long time, and the employees working here these days have been pretty kind and friendly in my experience, so that's also great, I really enjoy that, rather than the sort of vibe that many former workers had.

Recently, however, it seems like they've disabled mobile ordering at this location, and if you try to order anything at all, you'll get a server side error, and the code it gives is one that either points to their system being down, or to mobile ordering being disabled. It's been about a week now, and so I'm starting to think it's probably intentional, which is really unfortunate, because I could really go for one of their burgers right now lol. Easily a 4 or 5 star if they can get that back up.

To update this review: about a day after posting this, there's no longer an error code when trying to order from here, just a universal error. This happens through the website and the app, and all other stores nearby work just fine, so I think that this confirms my suspicions of the restaurant manually shutting off their mobile ordering. I don't think the timing is a coincidence.

To further update this post, the service has been down for 2 weeks now. No sign of it coming back up. If you want to order here, prepare to be in line for 30...

Im not one to usually write harsh reviews but what i experienced is Very unpleased with the perfesionalism of this establishment. My coworkers and I ordered some chicken nuggets, burgers and fries for our lunchtime. When we went to pick up our order by the time we got back we had opened it up and were shocked. We found about a half inch corse black hair similar to a peubic hair. Ofcorse we immediately called and told them we will not be eating this and want a full refund. They were sorry and told us to come back with the card used to pay. Upon getting there they had no recollection of the call we made about 15 minutes prior. The woman working the window was nice and tried to get here manager over to conduct the refund. The manager on duty was slamming stuff and through what appeared to be a tantrum. Refusing to refund the entirety of the meal. I'm really comfused but if you ordered food in a restaurant and found a hair would you eat any of the other food? In short we were refunded $5 for a $27 purchase after she told us to bring the card used to purchase but recieved less than1/5th of it in cash. We will not be returning and we are considering reporting this to a health code regulator. Do not order from this...

Food is fine, but over the past 2 months all 3 of my orders were wrong.

Every time I got a 10 piece, there was 8 then 9 the. 9 again….as well as my Dr Pepper was a Coke. Ordered a cookie as well and didn’t receive it as well.

I ask for my meals to be small and the guy taking my order upsells and puts medium down.

Called and spoke to the “manager”, she basically dismissed everything like no big deal and didn’t even take accountability for the actions of the staff. Got told “we aren’t going to sit here and count every item.”

Last I checked you are a service where I am suppose to get 10 in my 10 piece. It is 100% the guys fault taking the order as well as the staff for not ensuring everyone is getting what they ordered out the window.

I know that this is happening to 50-100 people a day here, DONT GO HERE.

Not to degrade anyone but I see why these people can’t even get a fast food job right…keep putting the fries is...