Staples — Local services in Town of Queensbury

I visited the Queensbury Staples location today to do some Amazon returns. I was promptly helped by John at the copy center, but things quickly went south when he began having difficulty with the computer. His tone immediately changed and he got frustrated & called Pamela over to help. He appeared to have completed one of my returns by the time she came over for assistance and threw the return in a box and walked off in a huff rolling his eyes. He then went back to what he was doing and continued to roll his eyes when Pamela tried to clarify a few things. To lighten the conversation with Pamela I said “he looks like he’s having a bad day” to which her response was “Well when 20 people are in line and the computers aren’t working it gets stressful”. There were 2 people in line at that time. Pamela continued to try to do my returns, scanning my QR codes multiple times and getting hung up on the box label she was putting it in not scanning. Her frustration was mounting as more people were standing in line at this point. She called over a 3rd employee Nick who was actually very helpful towards the situation but they were both frustrated and kinda taking it out on each other trying to figure out the box issue as I’m standing there just trying to be patient and not irritate them more, despite the fact that I am the customer just following directions. At this point I even offered to come back another day, to which Pamela responded “it’s an Amazon issue and I won’t be able to help the next person in line so you might at well just stay in line”. I took Pamela’s advice and did so. After more scanning, she then pulled two blue receipts from her printer and said “are these for your items you’re returning?”. To which I said, we’ll I don’t know, you tell me what did and did not go through so far. She then said that the scan bars do not match up so she couldn’t give me a confirmation on what was refunded so far. I thought this was bizarre. So you’re telling me, you took over completing my return and you cannot tell me what did and did not get to refund completion? At this point it was a customer in line who suggested I look at my email or Amazon app to see if the return was processed. I was able to view from the app and it was showing that only 1 of my 3 returns had been processed. I then said to her, “so if I had not checked, and since John tried to do the first return, I would have not been refunded properly, right?”. Pamela did not have a helpful response or solution to my question other than saying that it’s so hard to verify if a return went through or not since the scan bars don’t match up?? She then redid the first return & finished up with the 3rd return as well. My last request was wanting to refresh my Amazon app to verify that all the returns were processed correctly before I walked away. Rather than say something like, you’re all set, everything went through, have a wonderful day, I was told to move to the side and check so she could help the next customer. No closure whatsoever. This is the second review I have written in my lifetime. I work retail in a very stressful environment, and I understand wholeheartedly when computer issues arise, & when long lines of customers can create a stressful environment. It is very uncomfortable, and I try my very best to appease the situation. With that being said, I have never received such poor customer service in quite some time. What should have been a 2-3 minute max transaction turned into a 20 minute situation in which I was made to feel like I was the one at fault as a customer. I felt embarrassed & like it was being implied that I was being the B-word. I had eyes rolled at me numerous times by John, frustrated sighs, and short snarky responses when I was trying to offer to come back and/or ask a question in the process when something was clearly not right. I understand that retail is challenging, but your employees, John especially and Pamela, were extremely rude & lack pleasant customer service skills. I will not be a returning customer to your store...

I visit the Queensbury, NY store on a monthly basis for printing services for a monthly publication I write. The staff are very helpful and friendly. As a matter of fact, they greet me by name when I step up to the counter. The prints always look exactly how I want them to look, they always do a test print to make sure I am pleased, before they begin the order. And, last but not least, my prints are always made in a timely manner.

ps....There is a small print store, near our home in Vermont, that would be more convenient to give my business too as it is quite a bit closer however, I found the staff to be rude (I was the only customer waiting and they never said a word to me for over ten minutes. They did not offer to do a test print and, when the prints were done, though I explained what I wanted in detail, they were done incorrectly (on the...

Went here to get a small ukelele packaged and shipped via UPS because it's 10 minutes closer to me than the UPS store. When I was helped I asked if they did packaging and shipping. Their response was "Can I give you a word of advice? You're better off going to the UPS store. They have specific boxes and insure it because that seems like an expensive item." My item was in a padded case, and didn't need a special box. Just one that fits. Also, not worth more than the base $100 insurance. Why offer these services at places other than UPS if the employees would rather send people elsewhere to shorten the line instead of just taking care of the next customer? If you need something shipped and think Staples would be a more convenient option for you, let me give you some advice. Just go to UPS and they'll actually...