Wildcat Bagel Deli — Restaurant in Town of Riverhead

⭐️ 1-Star Review - Wildcat Bagel Needs Major Improvements ⭐️

I had high hopes for Wildcat Bagel as a local business, but my recent experience was extremely disappointing. Last week, I placed a $30-40 breakfast order for my family, including bacon egg and cheese sandwiches and French toast for my toddler. Unfortunately, nearly everything went wrong from start to finish.

When I arrived after a 20-minute drive, my order still wasn't ready, forcing me to wait an additional 15 minutes. The French toast for my 1.5-year-old was somehow both hard and soggy - completely inedible. To make matters worse, my sandwiches were made with sausage instead of the bacon I specifically ordered. The sausage egg and cheese I received was absolutely soggy and tasted horrible.

What's most concerning is that after reading other reviews, I see this is a common issue. Instead of addressing these ongoing problems, the business seems to criticize customers for leaving honest feedback. As someone who runs a business myself, this is not how you handle customer service. Mistakes happen, but good businesses own them and make things right.

When I called to address the mistakes, rather than apologizing or offering to fix the order, the staff insisted I was wrong about what I had ordered. This defensive attitude toward legitimate complaints is unacceptable. There are several other excellent bagel shops in town that consistently get orders right and treat customers with respect.

I rarely leave negative reviews, but this experience was too disappointing not to share. Until Wildcat Bagel improves their quality control and customer service approach, I cannot recommend this establishment. Being a small business is no excuse for poor food quality and rude service. Save your money and visit one of the many better options...

Update 5/24: I have since started going here in person and the food is very good. Since WR Deli changed ownership, I have started coming here exclusively for my breakfast sandwiches. I changed my opinion and my review because of that. I would recommend coming in person and not using the delivery apps. Too expensive and unreliable results.

After waiting an hour and change they cancel my door dash delivery for 3 sandwiches. The driver was there at the store waiting. They called me after he arrived and asked why my order had a side of cheese. It didn't. that's whats on their menu setup. He said they were making it now since the driver was there waiting. Then they just canceled it 20 minuets later. Considering they are already overpriced and there are 2 other delis within 300 yards, I will not ever order from them again.

It was a total of $32 on the order of 3 sandwiches with only egg and cheese and 3 sides of bacon.almost 40...

Living in wading river after living in port Jeff bagel choices are extremely poor here, to give wildcat some credit they aren’t worse than the place across the street but I have only ever gotten from here out of pregnant despair of needing a bagel and not being able to keep anything else down. Bagels are not good and are relatively small in size. On top of this I figured I’d change it up and her a bacon egg and cheese on my way to work calling 40 minutes before I arrived. It was not ready for the 15 minutes extra in which I waited here (after being told on the phone it would be 10 mins) I intern had to leave so I can get to...