Wendy's — Restaurant in Town of Salina

If I could give this Wendy’s 0 starts I wouldn’t. We went here on Sunday night. As we pulled up to the speaker it said the headsets where not working and to pull up to the Window and that is fine and understandable. There was one car in front of us. We get to the Window and it take a few mins for the lady to come again that’s fine. My grandma is in the driver seat I have to let the lady know our order because my gram can’t hear very well. So I tell her our order she was VERY RUDE and not friendly at all. Fat white lady with brownish hair with a pink bow in her hair. So my gram hands her the card and asked for the senior discount The lady said VERY rudely WE DON”T DO A SENIOR DISCOUNT. I thought was very weird any other Wendy’s we been to all so it. She never gave us the receipt and when she was handing us the food she like pushed it out the window fast at my grandma. I could understand if they was busy but there was maybe 1-2 cars behind us. After we pull away I put my hand in my bad and my fries are cold and nasty like they been sitting there for a long time my nuggets are cold. My gram asked if I wanted to go back I told her no. Only because I just got out of work and I was tired wanted to go home. I did call the corporate number and spoke to somebody there who was not happy bout the...

Service was very poor. The atmosphere was...unclean. It seemed like the two staff members I dealt with had no real clue what to do. Kind but clueless. There was trash on the counter that could have easily been cleaned. EVERY dispenser was empty, napkin, ketchup, straws. Instead of refilling napkins they just put a small stack on the counter amidst the crumpled trash napkins and receipts. Instead of filling the ketchup dispenser, or even offering packets, the young employee said "oh sorry about that" and turned 90 degrees, hands on hips, and watched another employee (the manager) work. Instead of refilling the customers straw receptacle... I watched,several times, as they waited for customers to come BACK to the counter to get straws. If they couldnt step away to fill the receptacle... Maybe give straws with the cups until then. Just a thought. The dining area was dirty. Trash on the floors under tables and around the garbage cans.

Staff needs better training.

The manager was running in circles doing what appeared to be more than one person's job as staff members twiddled thumbs. I work in food service full-time myself. Service and cleanliness were Unacceptable.

The food was bangin' though I ordered the loaded nacho burger and...

This "fast food" place is slow and terrible. You go to the dive-thru and it is always SLOW. Never a long line, just slow. The staff frequently forget items on your order. The food has at times been terrible; burgers being half the bun or missing ingredients. The incident that sent me to write this review was the culmination of all the bad. Three cars in line, including us. 20 MINUTES from entering the line until receiving order. I had to politely remind the man a few times my order and he still forgot a couple of things where I had to speak up again. I get home and I taste the fries. There was a sweet after taste. I shrugged and tried another bite and then thought, "That has a chemical taste, like cleaner." I gave one to my wife as I tried one more. Confirmed. I couldn't try other things in my order for fear of whatever they did to it, intentionally or not. I do not understand how this place has been allowed to be this bad for so long. Will...