Taco Bell — Restaurant in Town of Smithtown

I have never been treated by the staff of any establishment as I have been tonight by the staff and “manager” at this location. I placed a mobile order at approx 8:30 pm. At the speaker I requested the sour cream to be on the side for the nachos. The line, (another 4-5 cars ahead of me) took about 15-20 mins to get to the pick up window. I waited 4-5 mins for the girl to give me my food. I asked about the side of sour cream & she assured me it was in the bag. Not wanting to hold up the line for the people behind me, I pulled away & went to the parking lot to check my order. The sour cream was NOT in the bag. So I opened the box to see if maybe they had put it on the nachos. No they didn’t. I went back on the line again, not expecting it to take that long again (boy, was I wrong!). I told them at the speaker what happened & they told me to drive up. After another 15-20 minute wait, I got to the window & handed the worker my bag. He handed me the side of sour cream & went to give me the bag back. I asked for fresh nachos because the ones in the bag were now cold & soggy. He refused, & tried to push the bag back thru my window. The manager came over and the first employee started filming me on his phone as I was arguing with the manager. She refused to remake the part of my order that was wrong. She insisted the side of sour cream was in the bag (it was not). Would I really wait on that line twice if it was? I was threatened with calling the police if I didn’t leave the drive thru line. I am a rational person and in the past if there was an issue with my order, I was treated respectfully & my order was corrected. The treatment I received tonight was so out of proportion to the issue. I know it was busy, but I did wait on the line twice for over 30-40 minutes. If the staff was overwhelmed, there was no reason for them to take it out on me. It was poor customer service. And to film me without my permission! I drove away fuming at their mishandling over the whole thing. I parked in a nearby parking lot to see if the nachos were salvageable and now I noticed there was guac on them, which I had asked to be removed using the app. They went in the trash....

I was at the Commack Taco Bell this morning about 11:45 AM. They have posted a sign outside saying "Breakfast is Served" for a a week now. I pulled up to the drive through and asked for a Breakfast Crunchwrap. The guy rudely answered "breakfast is over at 11". I said "well you have a sign outside says Breakfast is Served". He answered with the same rudeness "the breakfast is over at 11" cutting me off before even I finish my sentence. I said are you going to allow me to speak? He said he was a nice day and turned off the mic. I said what is your name and I want to speak to the manager. He comes back on the mic and says he won't give me his name. So pulled up to the window, I called him to come to the window. I said aren't you ashamed to be rude to the customers like that? He pulls out a sign showing "Breakfast is over at 11:00 AM" I said your sign outside doesn't say that. It says "Breakfast is served". I said what is your name, he refuse to give me his name, I said who is the manager, I want to speak to him. He said I am the manager and he slammed the window close. I AM CONTACTING THE CORPORATE OFFICE. THESE PEOPLE THINK THEY CAN TALK TO CUSTOMERS ANY WHICH WAY THEY WANT. I AM NEVER GOING TO THE COMMACK BRANCH. QUIET HONESTLY THE QUALITY OF TACO BELL FOOD THEY PREPARED THERE WAS NEVER GOOD. THEY ALWAYS ARE CHEAP. ME AND MY ENTIRE EXTENDED FAMILY WILL NEVER EAT FROM THERE. WE WILL GO TO THE ONE...

Unfriendly 110% and calling the police at Taco Bell

So, on 12/23/2023, I was in this restaurant waiting for my order. I went inside at 11:50 p.m. The restaurant was heavily loaded and I had to wait a long time for my order. The restaurant closed at 12 a.m. I kept waiting for my order. After another 10 minutes, that employee, the guy who usually issues orders at night, comes up and tells me that I have to leave and take a queue at DriveThru. I explain that I have been waiting for 20 minutes and ask him to give me my order. That guy starts rudely telling me that I should leave the restaurant immediately. He repeated the phrase "Go out" over and over again and it was a damn shame. I said, "No, give me my order and I'll leave." For some time he tried to kick me out into the street, and then he began to threaten the police. And he also said that he would not give me an order if I did not take a queue at DriveThru. I tried to argue for a while, but it was useless. As a result, he actually called the police and I had to explain myself to a police officer. It was terribly unpleasant, because I didn't break the law.

What was that!? how is this possible? The person, instead of just giving me the order, is engaged in clarifying the relationship, calls the police, and then complains to the policeman. What was that!? As a result, I did not pick up the order and left without food. My evening was...