Red Lobster — Restaurant in Town of Wallkill

I received a $25 gift card and my Husband hates seafood so while I was out alone I decided to stop for lunch. I was greeted warmly and seated promptly. My waitress was friendly and efficient. I ordered Walts favorite shrimp with 2 sides and my salad was almost immediate. I ordered a light dressing, which I should have asked for on the side. My salad was so heavily dressed it was soupy. My food came out rather quickly, but my shrimp was cold and flavorless. My broccoli had decent flavor, but it was overcooked and mushy. There was no finess to the plate. The flavors didn't shine.The whole meal sat like lead and I wished I hadn't stopped. I used the table kiosk to pay and it asked how much of a tip I wanted to leave and I decided to max out the gift card with the tip. It came out to around $24.97. When I was finished it said I still had $12 left on the card. Again it was a gift card so I thought maybe I was mistaken by the amount of the card. The waitress explained I only partially paid the bill. She took the gift card and disappeared in the back leaving me standing in the dining area next to a bus box waiting for her. She came out and explained her manager was going to try the card and she kept working. I stood there like an idiot not knowing who I was actually waiting for. The waitress eventually came out and announced the card wouldn't go through. I gave her my debit card and paid for the remainder of the check and a tip. It was kind of embarrassing standing there while someone announced my gift card wasn't working. It was an uncomfortable enough experience and the food was mediocre so I doubt I would...

I had a terrible experience at the Middletown Red Lobster. Our server, Jannine, was extremely rude and unprofessional throughout the visit. She falsely accused me of drinking an entire glass from my partner’s drink, even though I had only taken a sip. She insisted she “saw” it on my side of the table, which was completely untrue. I even showed her the glass I was using, which clearly wasn’t the same as my partner’s, but she continued to argue.

Her attitude was dismissive and unwelcoming the entire time. She ignored us repeatedly and showed no interest in providing decent service. When I asked for a Red Lobster bib (something I had received at the Albany location, where the service was fantastic), she curtly said, “We don’t have it—it’s over,” without even attempting to check or offer alternatives.

The experience was unsettling to the point that I worried she might tamper with my food after our interaction. The situation escalated when she walked away in the middle of me explaining my concerns, showing no respect or care for her customers.

This was by far the worst dining experience I’ve ever had at Red Lobster, which is disappointing because I’ve always enjoyed the food and service at other locations. I strongly recommend better staff training to ensure this kind of behavior doesn’t...

Customer service was excellent and took care of our large party. Food and drinks arrived on time and the atmosphere wasn’t half bad. The issue here is wasting your family’s time by making the irrational decision to visit a red lobster. Red lobster’s are a lame excuse for seafood dining. It is far from authentic and if that is what you are searching for, you’ll find yourself lost in a dark cave smelling of unprepared salmon. Everything I had that night just felt like it was nuked in a microwave and seasoned without any chef’s creativity. If you don’t enjoy carbonation from a selection of beers good luck, the wine is weaker than a six year old at an olympic weightlifting event and as stale and gray colored walls. And thats’s ALL the wines.

With a little more effort, you can find much better seafood spots near and around the state of NY. Having fresh seafood in this state requires a restaurant or chain to have a dedicated team of chefs and financial advisors. Where Red Lobster’s fail. They cut corners and put out lame excuses of seafood dishes.

Save your time energy and money and find something local where the owners care about you and the...