BJ's Wholesale Club — Restaurant in Town of Wilton

Absolutely awful. I ordered two items, one of them shipped and the other was out of stock. I was never told the item was out of stock and was just waiting for it to be shipped. These were christmas presents for my children. I ordered on Dec 2nd thinking they would be here in time. I contacted Bj's for assistance. They told me that i should just wait that shipping was taking longer then normal. With the way things are i understood and continued to wait. I was never told the item wasnt available. I reached out again just before christmas and was again told the item was just delayed. I reached out again and was finally told the item wasnt available. I asked for a refund and was told i would receive one in 3-5 business days. it has now been two more weeks and i contacted customer service again and was told the same thing. I would receive a refund within 3-5 business days. I requested to speak with a supervisor and waited on hold for another 15 minutes. I am shocked at the lack of help their customer service team provides. I am very disappoinmted and will not be shopping with them again. If these types of simple issues cant be resolved im afraid of what will happen if i decided to make a big purchase with them. Even though i consider what i ordered to be a decent purchase. Once i spke to a supervisor they told me i needed to provide proof that i was supposed to receive a refund. I provided the request number. Supervisor was then able to see the request had been made. Since when do you ask for a supervisor and they cant even see the issue or the requests. Unbelievable how ridiculous this is. I will be sure to let everyone know that they better not order from Bj's if they expect the item to be processed correctly. And if they have an issue dont expect customer service to help. Still waiting for my refund over...

Today I shopped at BJS with my family and was “helped” by Audra. Audra was by far the worst most demeaning employee I have EVER met. From the time I walked up to self check out she screamed across the check out that the register was closed. I didn’t hear her the first time as I had my infant daughter with me crying. So I went about my way until she again screams at me. Granted the register did NOT say closed. Even the other customers in the store were shocked with how rude and demeaning she was. There wasn’t an eye in the store who didn’t stare at us as if we did something wrong. Once I got established at a new register I started ringing up my items to in which she screams “Stop leaning on the machine”. I was not, and i’m not going to be screamed at by another grown women. You could’ve asked anyone. I was far from even putting weight towards the check out. Then one of my items I forgot to put on the belt after I rang it up. Then she screamed again and ran over and said “I told you that you need to put it on the belt after scanning”. Unfortunately BJs self checkout doesn’t stay consistent with what needs to be put on the belt and what can’t be. After fixing the computer she went through all my stuff and made sure I rang it all up as if I was trying to steal. Then my payment wasn’t going through since I didn’t push the button. She again screamed at me “click debit. It’s not that hard” ! I will not be returning. I will cancel my membership and go to Sam’s Club where I am treated with respect. Audra does not belong in customer service. She should be ashamed. I am not the first and I will definitely not be the last to be treated this way. A family member of mine had a similar instance today upon shopping. Luckily today another associate came over and apologized on...

June 5th 2021, I went into the Wilton NY Store... I had my service dog with me, he is registered. The lady working at the front front door yelled over to me above the customers she was helping and said " you can't have that Dog in here unless its a service Dog and you Can't have it in the Cart" I said really... yes he is a service dog I have his registration card and I have been in here several times and no one has said anything to me.... She spoke up again and says " they... ( don't know who they is ) just told Me" Apparently right before I got there... All this time she is talking very loud over other customers... so I said " he's a Pomeranian I can't have him walking all over the store" she said it doesn't matter he can't be in the cart... I said okay, Bye and as I was leaving she spoke up again and said the carts are for food.... WOW! I have never been treated so badly because of my service dog the whole time I have and him....I have depression and anxiety that I am on Medication for and he is trained for me.... I was so upset I could hardly walk.... It took me a few hours to settle down and I finally was able to call the store and talk to a Manager... He stated that he knew who I was talking about and he would handle it.... regardless of how it turns out I will never step another foot into a BJ's Wholesale Club again and will not give a good review... I was treated horribly... NEVER AGAIN.... how can they have a person with that kind of disrespect working for them in customer service? I'm only giving 1 star but it means nothing... my membership ends nest month and I will not be...