McDonald's — Restaurant in Tracy

Today 5/31/2022 at 3:07 pm I visit this McDonald's with kids. I took my kids for lunch after a long time after COVID been left. When I ordered my food, I asked specific food, and the person who took my order said she got everything right. Then I asked her since there is no soda machine where can I do refill if need to? The lady said you come ask at countertop and we do refill. When my food came, it was placed in the bag like trash, fries were old brown and hard, my sandwich were not correct either, worse non of the employees were looking at me while I was standing by countertop. They were laughing with each, some were talking in cell, the person who took my, I was told that she is a manager, and I asked to talk to her, a guy came to the counter and I the manager what you want? I asked him that I refill for my small soda drink, he refused, then he turned around gone and came back and due to we do not do refill for drinks. I told what I was told but he ignored and said, NO refill. I asked him to give the customer service number for complain but he refused, he was refusing providing employees name too. Then he walked away and everyone else didn't even bother as I was excuse me, excuse me, no were listening except laughing. Service was poor, employees were un professional, no one care, they were just laughing, and talking. I have even called and left a message in the number that was listed in my recite for comment. So this a poor, poor, poor employees, poor service. I thought after COVID, customer service would be the first priority for fast food business but didn't know that they would hire judgment were poor too.i hope that cooperate office call me. I don't want anyone else get treated bad like me at...

Let's be honest you don't go to McDonald's for a good dining experience, but this was unbelievable. Wait in the drive through for 15+ minutes and never move an inch or even hear the speaker come on for either line. Notice the parking lot is empty and the dining room is open so figure I'll order inside hoping it's faster. 4 employees looked at me, yet never acknowledged my existence. 1 of them kept repeatedly looking at me, and yet never bothered to even say "just a second." I finally just left when they started filling the cookie display right in front of me, yet again while pretending I don't exist.

To say the service was awful wouldn't do it justice, to say the staff working there arent trained to any standard higher than "pathetic" would be a lie as well. To the manager there, I hope you are fired for the service there, let alone the employees under you. And for all the employees here, at that point it's just basic common sense to tell someone it'll be a minute, and yet the most BASIC thing to do still escaped you. But I guess that's what you get with McDonald's, a horrible experience with people who don't care about anything at all and never will. Never going back not only to this one, but to any McDonald's ever...

This McDonalds and the one on 11th street by the highschool need some serious corporate intervention. What was my final straw and led me to write this review was the supervisor at this location named Cassie. She was rude and short while taking our Order to begin with. When we got to our car and noticed two Of the items were made wrong my daughter took them in to have them fixed as well as was going to order an additional fry. A few minutes later she returned to the car crying and said the lady was so rude to her and said nope, this is the way you wanted them and would not allow her to order another fry. I went thru the drive thru to order the fry and talked to another employee about the incident. She was very apologetic and said she is embarassed by this managers behavior constantly because this is how she treats customers. If she treats Customers this way I can only imagine how she treats her employees. C’mon McDonalds... get ur act together.... ur can.. no you HAVE to do...