Burger King — Restaurant in Tualatin

Sub par even by BK standards.

Look, I'm not the kind of guy who is going to rate fast food 2 stars and claim it's not as good as a restaurant. No, I rate them proportionate to what you expect for the brand. There's a BK near my place I rate 4 or 5 stars because they're exactly what you hope/expect from the company. If you give good service and the food is warm and tastes as expected for your brand, I'll give you 5 stars.

This location is probably the second worst BK I've experienced (they can thank the Burlington, VT BK for taking the title).

Every bit of the experience was bad - their speaker/mic system sucked and he had to ask me to repeat myself so much I felt like I was scolding a child for not listening. My order was large so they had me park to bring it out (to manipulate the drive through stats, I get it) and then when I get the order I realize two sandwiches are missing so I go back in to the restaurant only to see them still sitting on the warmer.

Then I get home with the food and realize the fry containers are 3/4 full. Again, I'm not judging them by some restaurants that dump extra fries on top of your order a la Five Guys or In N Out (but theirs are soggy from peanut oil so who really wants more anyway?). No, I'm talking BK standards. Wasn't generously filled, wasn't even appropriately filled. It was 3/4 what it was supposed to be. So my 5 medium fries really were like 3 medium fries worth (as mentioned, it was a big order).

I used to visit businesses near this BK fairly often so it surprised me that I never remember eating here before. But certainly won't be returning...

Used the Burger King Mobile App for the first time. It said to let the drive thru window know when I got there, however, the drive thru at that time of the day was very backed up, so I went inside to pick up my order. When the counter person asked for my order, I showed my order on my device. After checking the POS system, I was notified that there was no order pending. I inappropriately stated, "good thing I didn't get in that long drive thru line only to find out that my order didn't go through". The counter person continued to search for my order while I went back to the mobile app. Come to find out...... I failed to hit the final " order" button hidden down at the bottom, oops 🥴. Within seconds, my order popped up in the system. I immediately told the counter person what had happened and apologized for my lack of tech savvy. At no time did the counter person lose their composure or become agitated with the situation during that busy time. Kudos to them. The order was promptly put together and I was on my way. Thank you Burger King for the...

I can’t understand for the life of me why this place seemed busy, the two times I gave them a try. There seem to only be 2 - 3 people working on a shift, the drive thru line is ridiculously long, and when you finally get your food, it’s not even warm.

My second attempt at trying this location, I placed my order through the app. I was prompt to give a code to the cashier when I got to the register to upsize my fry or drink. Upon entering the restaurant , giving my name, and then showing my code. I was denied the upsize because the order had already been place and I was told by the cashier that I had to do it through the app. ( THE SAME APP THAT SAID TO JUST SHOW THE CODE IN THE RESTAURANT!!)

There was a third attempt at trying this location, but when I got to the front door, there was a sheet of paper with a list of almost 10 things they were out of, and the first thing on the list was BEEF!

Bye, bye Burger King, I’m done wasting my money on...