Einstein Bros. Bagels — Restaurant in Tualatin

I understand it’s hard to find work staff these days. However there were 2 staff members and 2 customers in the store, (including myself) this morning. I waited almost 20 mins after ordering two bagels with cream cheese. The bagels were cooked so I don’t think it should take that long to just slice a bagel, toast it and spread cream cheese on it.

It’s clear is that the workers are doing a lot of online orders and deprioritizing in store customers. Maybe management could either hire more employees or conversely, not accept more online orders than employees can handle?

Also, after tipping generously and despite the only other in store customer and I waiting for over 5 minutes just to place our order, I had to very politely asked the worker to change gloves before handling the food (grabbing bagels, cutting them, etc) after he used the cash register a few times with his same gloves on. He said “he’d do that for me.” Though isn’t that supposed to be basic food service 101? He wasn’t horrified I noticed this, so clearly it was a routine habit to just use one set of gloves when going between food handling and touching the cash register. Had he been apologetic and indicated it was a lapse, I would not have written about it in a review.

This location is convenient and we come here a lot, though I’m not sure we’ll be back for food...

This place is awful. They have bad employees who don’t listen and give sass back and are just simply rude. When we first walked in the lady was rude and didn’t know how to greet me and my partner correctly. They didn’t hear that I asked for a bagel with cream cheese and when I was being checked out I didn’t see it and asked again, they said they would make it again no problem. I told them again what I wanted twice and they said okay. I got in my car and saw my bagel was made incorrectly. Mistakes happen I understand. I went back in and politely asked them to re make my bagel and one lady with red hair said “well she (directing to the other lady) didn’t get that” blaming it on her other employee which is also rude. I even said I understood it was hard to hear. The other lady said “well we’re gonna have to re charge you for that bagel because we didn’t charge you correctly.” As I was leaving because I said that is unheard off they persisted to give me unnecessary sass again. I have never worked at a place where we are required to charge them again for a mistake on their part, twice. That is terrible food and customer service and I’m very disappointed as I’ve worked in food service for over 5 years. This was the closing team of 04/04. P.s. the bagels I did get were of awful quality too, slapped together and...

I'm giving three stars because of the POTENTIAL convenience of placing an order through the app and picking it up w zero contact on my way to work. I spent a few minutes contemplating two stars instead. My frustration is two visits in a row that have been wrong and, who i assume was management, not even acknowledging the situation when I was speaking to an employee about it. Last week my entire order was lost and since my plan was to grab my food and get to work, I didn't have time to wait for them to make it. I had to come back later to get it w no offer of compensation or even a 'sorry' from the supervisor who was standing right there. Today they forgot one of my hashbrowns and, although I requested an Everything Bagel, they gave me a wheat bagel. First of all, I placed my order at 6:21am and you shouldn't be out of anything by then, and secondly, your app says a plain bagel would be subbed...not a wheat bagel. Overall, the ONLY reason I'm giving this place one more chance is simply due to location convenience. The food is okay and their accuracy is pretty bad. Oh, and one last thing: being a club member I received an email saying if I placed an order anytime through Dec 31st, I'd get $5 off my order. I could not figure out how to get that $5 credit on my order so I did pay full price for an...