Subway — Restaurant in Tualatin

The two guys that were working there were so rude! The shorter guy that’s the “manager” was the rudest! The haven’t been to a subway in years so I was asking questions and he kept rolling his eyes and throwing out dirty looks and pushing us down the line. They only had 3 customers so it wasn’t like they were busy. He pushed us on down to the taller, younger Asian kid who couldn’t hear our orders coz he HAD HIS DAMN AIRPODS IN HIE EARS!!! The manager hadn’t told him that I wanted to try the cheese dippers. So I once again had to tell the kid taking our money that I had ordered then cheese dipper things. He was like “what”?No idea what you’re talking about so I had to walk back to the front of the line to show him the picture. He had no idea what they were. When he finally got the dippers out to us, I went up to let him know they didn’t have anything on them. Him and the manager proceeded to tell me they only have a little cheese on them. I called BS! I looked it up and there are 3 different kinds. They are supposed to be a foot long and have pepperoni/cheese, chicken/cheese or double cheese. They refused to correct the situation and again. Rude rude rude. As you can see from the picture, they were six inches long and very tiny amounts of cheese. They were so bad I could only eat one bite. And the dipping sauce was the worst! It’s too bad these two young men don’t appreciate the fact they have jobs is because of their customers and try to make customers happy. After getting home, we looked at the receipt and sure enough I had ordered the pepperoni and cheese dipper and NOT ONE PEPPERONI! Never again!!!!! Calling the...

My recent visit to Subway was hands down the worst customer service ever.  The person was very abrupt and gave me the impression that my visit was a burden.  I can’t tell you their name since none of the 4 individuals including the two on laptops were wearing name tags.

I asked for the Supreme Meats 12” and of course they only had Italian or multigrain options.  Then I asked to modify the veggies and was told that if I altered ANYTHING I would have to pay per meat.  When I asked them to verify that information, they stated that the sandwich would be delivered 10.99 plus an additional charge per meat.  I ended up taking a sandwich that I did not want in order to avoid paying close to 20 for a ten dollar sandwich.

I addressed this with the district manager and advised them that I got a sandwich that I did not want rather than paying additional to which they agreed the employee was wrong. They did not offer to remake the sandwich or any resolution but said they would adress the employee.   The performance by the employee is understandable based on that kind of leadership as an example.

I ended up throwing away half of the sandwich right next the the now 4 “managers” that had accumulated to do absolutely nothing but take smoke breaks and joke the entire 40 minutes that I was...

Only reason I went to a subway is I had a coupon. Last 5 times over like 7-8 years I've gotten totally sick so yeah only worth the risk at that $5-8 price point. ordered footlong sandwich, get to register. Of course the coupon has small print for like the sandwich with deli meat even though I had no turkey on it (turkeys gross). But they gave this deli sandwich a fancy name like the beast. Guy tells me that my $8 dysentery sandwich is $14.99, my coupon no good. I tell him alright you have it and walked out. Then I went to Panda Express and got Full of protein and veggies hot fresh SAFE food for $10.

Sorry guy I know it's not your fault and you definitely did a good job. My apologies if I made you feel like you did something wrong it's really not your fault. Besides the brown lettuce and fact I had to not order tomatoes cause they were whack. But the corpo made a silly "gotcha" coupon. Like they don't realize that nobody actually WANTS subway, just willing to bend for cheap. So it's easy to...