Einstein Bros. Bagels — Restaurant in Tucker

I have been a fan of Einstein Bagels for many years and was excited when I learned that they were opening a location near my home in Tucker. I went there for the first time this morning.

The space was small cramped and crowded and seems to be trying to mimic a small New York storefront bagel shop. This is Georgia we have lots of space to spread out, why not use it?

The coffee urns are set up in the middle of the counter and the creamer, sweeteners, stirrers, Lids, etcetera are set up on a counter over a trash can on the far wall. The coffee urns are poorly Marked and I had difficulty trying to find the decaf. I finally had to ask someone behind the counter. Coffee urns were small and ran out after a few moments leaving people waiting for refills. I never got my second cup.

While they do serve good lunch sandwiches they do not provide sodas of any sorts to go with them. The only drinks available are coffee, weird spiced hot teas, Iced tea, orange juice, several varieties of bottled water or one of their frozen concoctions . Nothing for my younger daughter to have along with her tasty turkey. Come on guys, this is Georgia the home of Coca-Cola. Add some sodas to your menu for the kids and those of us who love a Bagel sandwich for lunch but not coffee.

The design is horrible. It is not child-friendly, senior friendly or customer friendly. In the future I will gladly Drive the extra 5 miles to get to the Einstein's in Decatur where it is a more relaxing, friendly and accommodating location with room to spread out, and I can get a soda or a complementary cup of water to...

I'm extremely disappointed in the quality of service at this Einstein's. I was on the phone with my girlfriend this morning when she pulled into Einstein's drive-thru for a toasted Asiago bagel with onion chive cream cheese and a strawberry smoothie. This was around 8:10 am this morning.

The window attendant was a pushy girl too concerned with the conversation between she and her colleague to offer accurate service. As my girlfriend tried to order her food, the girl kept rushing her, cutting her off. There were no other cars in the drive-thru line.

After paying, my girlfriend left only to realize too late that the girl had given her an onion bagel with sour cream cheese. Adding to the wrong order is the fact that the bagel was stale, hard and inedible.

My gf was unable to return to the store immediately as she was on her way to work. She was not given a receipt either, only her change.

After four attempts to call the store, we haven't been able to reach anyone. Instead we've received automated voices telling us that they are too busy to answer the phone.

The worse part is that we really like this Einstein's. But when you have your heart set on something, pay for it, don't get what you paid for, and are given bad customer service on top of it all, you'll be less likely to go back to that...

Came in on a Friday morning to pick up some food for the company breakfast. I got the impression that the staff weren’t adequately trained to handle breakfast times. My order taker completely missed my query if they had a box for the 6 pastries I ordered, and packed them separately in paper bags instead.

While I waited for my ice latte to be made, the order taker had to remind one of the staff—who was also handling drink orders via the drive through—to make my drink, and his first response to her was, “I can’t hear you.” he made my drink promptly after the reminder and apologized for the wait, but I don’t think that exchange is something customers should see. If I were in his position I would have walked to the cashier/order taker instead of having her call out across the room that he had missed my order.

I would estimate that the branch had 5 staff members working on orders at 7:45 am on a Friday morning. However their movements while preparing both walk-in and drive-through orders seemed unfocused and lacking in energy. Not the best image to project during peak times!

I think the image of the location could be improved if all staff members could step up their pace and work on internal communication in the presence of...