Dutch Bros Coffee — Restaurant in Tucson

Dutch Bros Coffee gave me and my family a great experience from start to finish. We went there for a quick drink, and it ended up being one of the best stops of our day. The atmosphere was relaxed and the staff were super friendly.

One of the first things we noticed was how affordable everything was. Each of us got a drink for around $3 per person, which is hard to beat—especially for a family. We expected to spend more, but we were pleasantly surprised by the low cost and great value.

The staff at Dutch Bros were incredibly nice. From the moment we pulled up to the drive-thru, they greeted us with smiles and positive energy. It made us feel welcome right away, even though it was our first time visiting that location.

What really stood out was how the team handled a mistake with our order. There was a small mix-up, but they owned it immediately. They apologized, fixed the problem quickly, and even refunded our money without us having to ask.

The best part? The entire situation only took about three minutes to resolve. That kind of fast and respectful service is rare, and it left a strong impression on me and my family. They didn’t make us wait or feel like we were an inconvenience.

Having a drive-thru was another major plus, especially with kids in the car. It made everything quicker and easier. The staff working the drive-thru were just as kind and professional as the ones taking the orders.

The drinks themselves were delicious. Dutch Bros has a big menu with fun and flavorful options, so everyone in the family found something they liked. Whether it was coffee, tea, or a cold blended drink, we all left happy.

I also appreciated that the staff spoke clearly and made sure we understood our options. They didn’t rush us, and they helped my kids choose drinks they’d enjoy. It felt like they genuinely cared about giving us a good experience.

Even though it was just a short visit, the kindness, affordability, and great service made it memorable. Mistakes happen sometimes, but it’s how people respond that shows their true character—and Dutch Bros handled it perfectly.

Overall, we had a great time. The prices were low, the drinks were tasty, and the staff were awesome. My family and I will definitely be going back. If you’re looking for a budget-friendly, family-friendly spot with great service, Dutch Bros is the...

Some of the people who are employed by Dutch Brothers are to sensitive and they try to hold a conversation with you and when you ask the same question they seem to get upset or when the question redirected back at them they don't like it,, case in point I went in to Dutch Brothers Coffee at 22nd Street and Alvernon Way and a young girl started a conversation with me and when I asked her a couple of the same questions that she asked me she laughed and said nothing to me but the next day I went back to the same location and I was told that the young girl felt offended by me asking her questions and the manager never asked me about what was said and scolded me and told me that if I was to come back that I would not be able to share in a conversation with the staff and I informed him that I Will Not coming back anymore and he told me that was for my future in coming in to Dutch Brothers and I told him that i won't be coming back to that location and he said to me that wasn't necessary for me to go that far and I will go to Starbucks instead...

I am a lover of the business and have been for some time due to the level of service your broistas provide. I have visited many locations with no issues, but this location in particular always has issues when I visit. I’m not one to complain or cause a stir because I am a people pleaser and see the good in every situation.

Unfortunately, when I visited this location today, we were skipped twice in line and when I spoke to the “Broista” about this he said “yeah I don’t really know what to tell you, there’s nothing I can do about that; maybe try Chik-Fil-A and have a better day.” Not really the answer I was expecting. I was so shocked I didn’t even catch his name. After spending about 45 minutes in line I had just hoped for a simple “sorry” or “hey let’s make it right.”; what I got was seriously disappointing and unprofessional. I COME for the coffee but STAY for the customer service.

As sad as this is to say, that location will be losing my business because they were unable to provide customer service/satisfaction on...