Hungry Howie's Pizza — Restaurant in Tucson

I really wanted to like this place. I even welcomed them to the neighborhood on their first week of opening. I went home and downloaded the app and I placed an order. I was a little upset to find if you want any condiments such as mayonnaise you have to pay extra for that. I’m not cheap by any means but what sandwich does not come with a condiment as simple and common as mayonnaise? Then I find out, they don’t even have mustard in the store for any of your subs. I spoke to a guy named Josh who was not very patient with people over the phone. After asking a few questions he responded, “Well, what do you want?” Then, in a fit of frustration, he hands the phone over to somebody else to help me. Josh needs to be reminded that he is in the customer service business and nobody forced him to be. He chose it. When I got my order about 40 minutes later, the mayonnaise [that comes in packets by the way and paid extra for because it’s not included in the price of the sandwich] was not in my delivery. Are you kidding? They charge me extra for a common condiment then do not include it??? Also, you pay extra for a delivery fee and that delivery fee has nothing to do with the tip. That delivery fee goes to the store. So, if you want your delivery driver to receive a tip, you have to tip above and beyond the delivery fee. If you don’t pay a tip then you basically stiff the driver. I can imagine paying extra for the delivery if I was ordering through Uber Eats or any other online subcontracting food delivery service but not from the vendor themselves. That’s just an added fee that I feel is totally unnecessary especially when my residence is only four doors down from the store. I would’ve walked over but I was nursing a cold. Anyway, the rude customer service from Josh and failure to include my complete order left a bad taste in my mouth before I could even try their food. It should never be this frustrating...

Unethical manager who never bothered placing my order when I dropped by and made the order and 20 minutes later upon my return ( no order was even made or in system) and then due to her excessive stupidity and incompetence, she denies my order altogether !!!! Poor, poor customer service. She tells me it’ll take twenty min for the pizza and nothing was even placed ! Further, she refused to provide me her name and card, yet alleges she’s the manager! Will be sharing and disclosing video with their corporate in Michigan as she’s in the back hiding for 9 minutes refusing to provide me her full name as manager. This is a disgrace !!! Purely discriminatory and they employ unprofessional and unethical bozos at this location. Will be filing a complaint with corporate as I’ve never experienced such horrible customer service in this life than with this unprofessional who alleged she’s manager! How Insulting !!!!! They lost an entire group of customers once I share this horrific experience with the entire family and place videos online of the manager hiding and refusing to provide her name ( clearly, signals unethical and discriminatory behavior and reveals whose at fault ) this is how hungry Howie’s treats customers !!!! This has never happened in Michigan ! Ever ! What horrible customer service where customers come last ! They employ drop outs who don’t know what customer satisfaction is or even know how to spell their own names or place orders properly ! No apologies , but even to cover up her own negligence and failure of submitting my order properly in first place, she denies me to order altogether a second time !!!! What a disgrace and I’ll run this across corporate as she even alleged she’s talking to a manager on phone meaning two managers find this appropriate, not...

Just picked up pizza from Howie’s at Grant/Swan. Love pizza, looking for a change from the usual, hoping for a good experience. I won’t be going back. Fairly premium price for food received and neither pie was very good. Buffalo chicken and Hawaiian, both on thin crust. (I realize thin crust isn’t always the best pizza experience but it’s my preference.) The buffalo chicken seemed to have a goodly amount of toppings, but was so salty it was difficult to eat. Don’t know if it’s the sauce they use or what, but I may not be able to finish it. The Hawaiian on the other hand, which also had a fair amount of good tasting toppings had no sauce. Seriously, no discernible sauce at all. Around the edge of the crust there was a faint red color, but no sauce at all between the toppings and the crust. It looks like what you’d find if the sauce was wiped off before it was topped. Good toppings but not a good pizza. I seriously don’t think it’s worth another try. Wasted good money. Lesson learned. ( I spent a few years in the pizza business. There’s no excuse for...