Jack in the Box — Restaurant in Tucson

On Friday, October 4th, 2024, at 5:52 PM, I went to Jack in the Box (Store 1571) located at 9530 E 22nd St, Tucson, AZ 85748. I ordered a Sourdough Jack and a Chocolate shake. When I pulled up to the window of the drive thru, I handed a young girl my card. She just left it on the counter and walked away, which I thought was odd. Then someone came to the window and handed me my sandwich. The manager came over and handed me back my card. I was still waiting on my shake, which was taking a really long time. Then a young man comes to the window and asks me to pull forward that there are other orders they need to get to. I said no. I am just waiting on a shake. (In my mind, if I had ordered a large order I would pull forward, but for a shake?) Then the manager came to the window and asked me to pull forward and I replied, either refund me the shake or get my shake. I am not pulling forward. She then yells out, where is the shake. Right away she hands me the shake. When I got home to eat my dinner, I noticed that the bread was so hard I had to tear it to just eat the middle section, and they left off the cheese. I only drank about ¼ of the shake and put the rest in the freezer. About 4 hours later I became extremely sick. Just started throwing up and had diarrhea. I have never in my live been this sick. I threw up for close to three hours everywhere. I was so sick I collapsed in my bathroom and just used the garbage can. When I did stop throwing up, I then started shaking uncontrollably. It was like a combo of shivers and seizure as I could not stop. Again, never in my life have I been this sick. I honestly did not know if I would make it to the morning. The next day, my throat was so soar from throwing up so much and my back ached as I believe I threw out a rib while getting sick. I posted on the Jack in the Box site about this incident but never heard back from anyone. I don’t want to see this happen to anyone else and therefore I am sharing my horrific experience. I believe someone making my shake tampered with it and put something in it to cause food poisoning. BEWARE if you eat at Jack in the Box, they have a long history of problems with tainted food that dates back to 1992 with an E. Coli outbreak where people actually died. I don’t know what would have happened had I drank the entire shake, just knowing that ¼ of it made me this sick. I will never eat...

12/11/2021 22nd Street and Harrison.

Not sure what was going on, but I pulled into the drive thru and was told "I'll be right with you." Another car pulled up, then another... I proceeded to sit at the speaker for about 15 minutes...3 vehicles ahead of me and 2 vehicles behind me, so I couldn't even back out. 1 vehicle finally backed out, but still I sat, completely stuck. The second vehicle finally backed out and headed in to the store. I backed out and headed inside as well. Once we were inside the woman in line said she'd been standing there a while and hadn't even been acknowledged. At this point 2 cars exited the drive thru - one honking and carrying on as if telling a friend (employee) bye. I waited about 5 more minutes, but still no acknowledgment whatsoever, to any of us. I walked out, as did the couple that had also been in the drive thru. The vehicle that had been in front of me in the drive thru finally exited while I was leaving. Note, by now it's been 20+ minutes. Its now around 2 pm.

I understand when a business is short-handed, understaffed or backed up with orders. What I don't understand is how not even one employee can see customers and not take 2 seconds to acknowledge those waiting customers, not even the employee that was in the office and walked out to talk to another employee....and looked right at the four of us in line.

Maybe this location should learn what customer service is, and actually train their employees in it. When you ignore customers,...

This review in no way reflects the actual employees working there. As a matter of fact, the customer service was amazing and the csr/manager that took our order was extremely nice and thoughtful and went out of her way to make sure we were taken care of. Thank you for the awesome customer service!

But holy cow, we all know from the commercials that Jack's head is too big, but I didn't know it was THIS bad. The price for the food is ridiculous. I have a family of 5 including a teenager and two less than teenage kids. We ordered 3 meals, two items off the value menu, a single burger, a small box of mini tacos ($5) and an order of chicken straps. Guess the total.... I'll give you a second to think.

What did you guess, $40? $50? $55?? Sit down for a moment while i tell you this.... IT WAS $76 DOLLARS. I went home and cried into my pillow. After a few minutes of self pep talking, I rejoined my family and we ate together. It was ok.... exactly what you think fast food tastes like. But we specifically went to fast food to not pay sit down restaurant prices.

Think about it.... the average fast food worker makes what, $15 an hour? After taxes and everything get taken out, someone who works at jack in the box will have worked 3/4 of their full time shift JUST TO FEED THEIR FAMILY 1 MEAL AT THEIR OWN PLACE OF EMPLOYMENT.

Crazy world man. I won't be back. Once again, not because of the awesome people working there, but Jack's giant headed ego and...