I was deeply insulted and thoroughly embarassed for my friend that I came into Mecca Coffee with this afternoon.
I had been helping a friend move some furniture and due to a misunderstanding of the bus schedule, I found myseld stranded at 41st and Peoria, the midway point for my return trip home.
I called my friend who had been lounging in her bath robe, enjoying the coolness of the afternoon. Being a good and loyal friend, she quickly threw some clothes on and promptly arrived to give me a ride home.
As I sat down in her car, she asked "Do you mind if we stop real quick at Mecca Coffee?"
"No, not at all, what is it?" I asked.
She exclaimed "OH MY GOD, IT'S COOL, YOU ARE GOING TO LOVE!" She continued telling me many of the things she loved about the place as we cross the street.
We walk in and were immediately directed to the discount aisle in such a manner as to imply that we couldn't afford to even be shopping there. Yeah, there were some cool items but nothing that could outshine the high mindedness and judgement that we experienced.
I was deeply insulted and humiliated as it was done loud enough for everyone else to hear. Then the way we kept being asked if we were ready to check out or if we were finding everything okay and making it perfectly clear that we really were not wanted there; only added to the immense embarassment that I felt for my friend.
She was so excited to introduce me to your business. She had fervently shared all of the great things I was going to experience as I entered your store only to have you shame her in such a disrespectful way.
You may think you are high minded but in reality you are nothing more than a generic, second hand, regurgitated flea market. Actually, you are much lower than that. Flea Market merchanants appreciate their customers. In every measure where it really counts, you greatly pale in comparison. Exceptionally so in class and...
Read moreI don’t know if my husband and I went on an off day, as most reviews on here state the staff is friendly and helpful. This was our first time visiting and they do have a lovely store with a large selection of spices, coffee, oils, and vinegars. We went to check out the spices that were placed behind a counter. We didn’t know if we could go back there to get our spices or if only staff members were allowed. I’m a pretty understanding person when it comes to staff being busy and needing to wait patiently to get assistance while they serve other customers, but we were the only people in the store at the time this incident occurred. As we stood there for a couple of minutes, one of the staff members passed us to walk into the area of the store where the coffee is located. My husband tried to get her attention, but she walked on. I just felt like for a business to have returning customers, it’s important to have a little bit of customer service, such as greeting customers and checking in to make sure they are finding everything they need (especially when you have as many options and a unique store layout like they do). Unfortunately, we did not receive either of these and left without making a purchase and contributing to a local business. I hate to give this business a one star, but I felt unwelcomed and unappreciated as a customer. We don’t have any plans to return and will look for other local options that hopefully provide spices and better...
Read moreGreat selection, but AWFUL customer service. The ladies who work here seem to be very unfriendly and unhelpful. There’s a difference between being available and willing to help and hovering. It was almost as if I was being followed and then rushed out of the store. I saw two other customers wait at the register for approximately 10 minutes while the workers ignored them in favor of taking down Christmas decor. They eventually gave up and left their purchase on the counter.
I purchased two pounds of coffee for a gift, had it not already been ground, I would’ve left as well.
Also, not for nothing, this establishment refused to take masking precautions seriously at the peak of the pandemic, leading to at least three visits from the city heath department.
If you’re looking for good coffee or olive oil, Whole Foods is...
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