The worst experience at an Olive Garden. We were in around 3pm, were seated very quickly, however that was the best part of the entire experience. The greeter said we should try the endless dipping sauce (hindsight I am wondering if they were just upselling in hopes we would not be able to get more than one). The waiter did not appear at our table for over 5 minutes. After placing our drink and food order, it took a very long time just to recieve salad and breadsticks. I told our waiter we would like to have the endless dipping sauce when they had first came to our table for drink orders. When the salad and bread sticks "finally" came out, no dipping sauce. I asked about it again and the waiter said they would get it. By the time we received it, we had two breadsticks left and our food was almost out. We asked for more salad and bread sticks. The salad came about 10 minutes after the food was delivered (we were almost finished at this point) which also took way too long to get. Still, no bread sticks (we had a full pot of dipping sauce still sitting). Keep in mind we paid for the endless dipping sauce that we couldn't use. At the end of the day, another server eventually filled my drink. Our waiter wasn't seen much, only going to the kitchen and register. It seemed that everything took way too long to get or we had to ask for something multiple times. It wasn't busy, so I don't know if the waiter was new, the kitchen was slow, or what. I know most places are short handed, but we paid for a service and a product that wasn't provided as advertised. I would have understood more if the waiter just specified if there was a problem, but there was no explanation. We left a review on the kiosk, hoping someone would read it. This was my worst experience at this chain. I likely won't be back to...
Read moreWow what can I say. The food was good, as usual but our service was terrible!
First, they took us to a small area with 4 tables all close together. Adding us made 3 of the 4 full. I should of said something. Sitting that close, in a pandemic!? They tried to sit 3 other parties in the last table. They were smarter than me and asked for a different area. Most tables were empty!!
Food took awhile. Refills on drinks was only twice. Very few times we saw our waitress. Salad Refill? She never came back until food came. We got one refill but with food there, it was in the way. That was my only drink refill too. We never saw her again until it was time to pay.
She felt at that moment she needed to help. She held the kiosk and tried to do it for us, including tip. Finally just had to tell her to leave. We can do it. I asked for a to go drink. She disappeared for a long time. During that wait our 3 year old grabbed a used mask from somewhere!!!! That was gross, decided that they must not clean well.. in a pandemic!!! Anyway the wife took kids to the car while I continued to wait on my drink. It finally showed up and I left.
It wasn't that busy for such bad service.
Will we go back? Probably, but probably not during the pandemic . The mask was gross, might as well been a used condom. Its...
Read moreWe were extremely disappointed by the service we received on Friday afternoon. Our server never introduced herself, but her name tag said Kristyn or something like that. She took over 10 minutes to even take our drink order even though there was only 1 other table that we could see. We asked to move tables because we were sat next to what I'm assuming in the dish pit and it was incredibly loud. We couldn't even talk to each other. She seemed upset that we asked and we even heard her complain to another staff member about us asking to move. The way she talked to us was like we were a bother, from the second she came to the table. She rarely checked on us and had horrible attitude the entire time. My fiance and I are also servers, so we understand that a table of 2 20-somethings isn't usually ideal, but we are always good tippers and tip a minimum of 20% every time we go out, but not this time. She totally ruined our date night out that we were so excited for. Also, the lettuce in our salad wasn't even cold, but our breadsticks were cold and hard as a rock. We probably won't come back to this location anymore, which is really...
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