Crumbl — Restaurant in Tuscaloosa

Management needs serious work. If an order is placed ahead with specific cookies (which we were told were in stock, two of those being the dubai brownies) we are told to come back in 45 minutes so our brownies will be ready, come back in 45 and wait in line (mind you, our name is first in line) and then watch walk-ins purchase multiple dubai brownies AND the cookies we purchased AHEAD of time, just to get to the front of the line to pickup our order (again, placed over an hour before this) there were no more of the cookies and only one brownie because the workers sold them to walk-ins. Absolute terrible experience and will not be back. Why was our order not prepared ahead of time to prevent the cookies/brownies we paid for being sold to walk in customers. Management/owner was zero help and rude as well, essentially told us there was nothing that could be done. This is unacceptable and ridiculous. I would not recommend anyone buying from here. Just go to chip, their staff is much friendlier and their cookies are better...

I was waiting to have multiple experiences from the Tuscaloosa location of crumbl before reviewing. Compared to the Birmingham locations, this one is sub-par. 6 visits in, our order has been incorrect 3 times. On one, I got back to my car and there was icing all over the bottom of the box, which got everywhere. There's a couple staff members here that are friendly, but over all I get that typical West Central Alabama "we don't care about anything" vibe. Overall, if you want crumbl cookies, I would recommend driving an hour to Birmingham to avoid this location. The cookies were obviously good, it's crumbl, which keeps this rating to 2 star...

Leaving a one star because I have to. Ordered a 4 pack of cookies (2 dubai brownies, a cookies and creme, and a banana bread cookie) at 1pm through the app. Get there at the time I am supposed to pick up and am told to come back in 45 minutes for the brownies to be ready. I come in and everyone in line that have orders after mine get their cookies. Come to me, and they say we are out of dubai brownies except for one and no banana bread. Unprofessional to give products to other customers after they have been promised to those who...