Guthrie's — Restaurant in Tuscaloosa

I love guthries, I’ve been to the one on 15th street multiple times and have never had a bad experience until today. I ordered my food and when I got to the window, waited about 10 minutes which is okay, I understand it gets busy. The problem was when I got my food I didn’t get my drink and I let the girl at the window know and she was quick to add her snarky remarks. Immediately claiming I didn’t order it at the window after I told her I did and that she was the one whom took my order. Now I understand the food industry, I used to serve, but this girl SHOULD NOT be giving people food. I told her I would pay for the drink but that I knew I ordered it and it continued from there. I got my drink and didn’t pay for it, which I had said multiple times that I would. While driving off she decided to yell out the window as well. The customer is not always right but you’re suppose to tuck that in your pocket and put on that poker face and get on with it. However in my case, I know what I ordered and she just decided to tell me I was wrong either way. If they didnt hear you order something then just assumed you didn’t order it....

The food is always good. The girls that work there desperately need to learn better customer service. As soon as they open the window, they tell you your total. The dont bother saying hello how are you. I go here once a day and I havent met ONE person working the window to actually be friendly. They need to be trained to greet their customers and also thank them for their business. Smiling wouldn't hurt either. At least look like you enjoy your job! Maybe the manager could hire people that actually want to work and would smile and greet customers appropriately. The entitled college students they have working there are not appropriately dressed, have poor customer service, and look at you crazy if you ask for something that you ordered and paid for if it wasn't in the...

It had been so long since I ate here that I forgot why I stopped eating here in the first place. Guthrie's used to be good. The fries still, while they look golden brown and cooked, are not cooked in the middle. The chicken is still pretty good, So one of the two things they serve here is decent. However service at the drive thru is a joke. Almost 30 minutes in the drive thru and that was only with 4 cars ahead of me. I can see why the line is usually wrapped around the building, it is not for demand for this average chicken finger place. It is the incredibly long time it takes for someone in the back to place some food in a take out container. I will not make this mistake ever again, Foosackly's is so much...