Taco Bell — Restaurant in Tuscaloosa

I have worked in the restaurant industry before as a server so I do not take what I am about to say lightly.

I understand the job can be very stressful, especially with rude customers and things can get hectic when you’re super busy.

Just a little bit ago, I made a mobile order through the app for this Taco Bell location. When I ordered on the app, it only gave me the option to pick it up through the drive thru. So naturally, I got in line. When it was my time to pull up to the speaker, the woman working told me I either needed to wait or come inside. I wasn’t sure if I could get my order inside or not since the app told me to get it from the drive thru. So I waited.

Honestly, I waited for a while. But, I was willing to keep waiting because I wasn’t sure what else to do. Cars had started coming up behind me in the drive thru line as well. After maybe 10-15 (maybe, could have been shorter) minutes, a car behind me started to try and get out of the line. The pulled forward pretty quickly and almost hit the car in front of them. Next their was a car horn and I couldn’t tell if it was the car trying to leave or the car in front of them. Regardless, it wasn’t me.

Then, after the car horn, the woman came over the speaker and started yelling at me. I’m pretty sure her words were along the lines of “I told you it would be a wait or you can come inside but if you can’t wait, you might as well come inside and join the party.” Not especially rude or anything, but I don’t appreciate being yelled at. Still, this is was understandable because she couldn’t have known it wasn’t me. When I informed her it wasn’t me, she continued yelling. I didn’t want to sit there and be yelled at for something I didn’t do, so I left. I cancelled my order on the app.

This whole situation just lacked any sort of professionalism and was just plain rude, honestly. I did nothing wrong, yet I was yelled at by an employee. Furthermore, I want to say that I have seen this Taco Bell wayyyy more crowded before. Granted, they’re normally pretty slow, but I’ve never experienced something like this before. The fact they were struggling to this magnitude for what I’d assess as a fair-sized crowd, but a smaller one than what this location is accustomed to, I’d say they were probably understaffed or something. On a Saturday night, this is a sign of poor management.

I give my full support and empathy to people who work in any sort of food-related industry weather it be a sit-down restaurant or fast-food because I know they have to deal with/put up with a lot while they’re working, but this was simply...

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