Nothing Bundt Cakes — Restaurant in Tustin

I never thought i’d be giving this local business a 1 star review. Let’s get down to reason behind my rating.

Today 8/17 I decided to pick a 10” cake for my sweet co worker’s Birthday. I have always been a fan of Nothing Bundt Cakes because of how rich their cakes are. I had rushed on my break to pick it up a 10” not realizing I had been given an 8” cake instead.

When preparing the cake for our office gathering I realized this would not be enough cake for our office. This had to be a miss understanding. My co worker was kind enough to call in hoping for a solution. At least swapping the 8” for a 10” was accepted. Yes you read that right swapping.

Come to find out when I drove back to the business with the 8” cake they swapped it and I asked politely, what will you do with the swapped one? The worker replied we are throwing it away. I said said oh no that’s would be wasteful. Can I perhaps buy it’s from you at a discounted rate since we had opened the box? The corker responded no that’s our policy. (throw food away got it)

To my surprise the policy is no we only swap and toss the unwanted cake apparently. Even though I offered to buy it. It’s absolutely ridiculous that I couldn’t buy it nor keep it they would rather throw it to the trash. This is how you loose business.

Finding out their policy was bad enough the service of the employees I received was unpleasant. I had spent so much of my time and my beak trying to fix the mistake they had made not an apology was given.

That being said they threw it away and gave me the 10” along with coupons. So here I think it’s taken care of. I find out the cake is completely frozen and the coupons have been used the dates have been marked with a black sharpie and we can’t even use those!!!

What a horrible experience I have had. Not only that my entire office now has the same experience. Please be advice this is an entire business you have no affected with this service....

I had an extremely positive experience dealing with Trinh – the wonderful owner of this store. I visited the store last month to discover that they had run out of a particular flavor of the Bundt cake that they had advertised as part of the promotion on their website. I casually provided online feedback by completing the survey indicating that I visited the store and was disappointed that they had run out of that flavor. To my pleasant surprise, I got a call on my mobile from Trinh right away. She apologized for the lack of stock on that day and offered to drop that flavor of Bundt cake to my apartment the very next day (Saturday). I told her that it was no big deal, but she didn’t take “No” for an answer. The next morning, Trinh stopped by and dropped the Bundt cake and refused to take any money. The customer service such as this is “extremely rare” now a days. I am very grateful to Trinh for going above & beyond for a customer like me who is not even a regular at her store. Needless to say, I will be her customer for life....

Let me tell you about my worst experience at this place. I'm big fan of this place but not after this experience. I ordered a cake on the website for my wifes birthday and I supposed to pick it on friday. I picked up the cake as usual. The cake was inside the box and Since I always had good experience with this place I did not open it until the exact time that we want to bring it for my wife. It was around the 11pm that we opened the box and I saw no decorations on the cake. I waited for a second, I thought maybe I'm belind or something and I asked my friend to come see the cake but no it was plain cake. They charged me for the cake decoration but they didnt put anything on it. It is like buying a cake from ralphs or something. Birthdays are only happens once a year but the memory of the birthday stays until you die. This year this placw put a really bad memory on my wifes birthday. I really...