Tesla Irvine — Local services in Irvine

Dear Tesla Customer Service Team,

I am writing to convey my deep disappointment and dissatisfaction regarding my car purchase and the subsequent after-sales service. Regrettably, the assigned body shop from Tesla made absurd mistakes that prolonged the car repair process, consuming 47% of the leasing contract period. I entered into a 36-month leasing agreement for a Tesla Model X at the end of June 2022. Unfortunately, Tesla and their designated body shop dedicated nearly 17 months to repairing the issues with the vehicle.

In September 2022, my vehicle suffered significant damage due to the malfunction of Tesla’s self-driving technology. The right front wheel suspension was directly affected, rendering the vehicle undrivable. This incident has raised serious concerns about the safety of Tesla’s self-driving technology, as it led to oversteering and subsequent collision of the wheels with the curb."

Upon reporting the incident through Tesla’s official app, Tesla automatically assigned my vehicle to a body shop. However, the entire repair process has extended beyond 16 months. Despite numerous attempts to seek explanations and updates from the body shop and Tesla, I received minimal positive responses. The repeated postponement of the vehicle pickup date has caused considerable frustration due to the lack of communication and updates on the repair progress.

In January 2024, upon reaching a Tesla service center, I found that one of the wheels had a mismatched tire. To compound matters, I was informed of a $5000 tire replacement cost. This seems unjust and unreasonable, especially considering that the vehicle required repairs due to an error in Tesla’s Autopilot system.

Upon finally retrieving my vehicle, I discovered several troubling issues. The body shop failed to perform effective repairs from September 2022 to July 2023. Incorrect parts were ordered, and this information was not communicated to me. When the mistake was realized, the correct parts were not promptly ordered. Furthermore, the assigned agent was changed three times during this period without any notification to the car owner. There was a lack of effective follow-up on the vehicle repair case until July 2023. Due to long-term parking, the vehicle's battery has been rendered unusable, necessitating a complete battery replacement.

Throughout the prolonged and ineffective repair process (with nearly a year of waiting time due to the body shop's mistakes), I incurred exorbitant leasing fees, and my insurance costs skyrocketed. These expenses resulted from a technical error on Tesla's part, preventing the vehicle from functioning correctly, and the ridiculous mistakes from the body shop. I find this situation deeply...

Worse dealer ever. If you are thinking of buying a car from this place i want to save you the time on recommending you to go somewhere else. I was promised my car on Saturday the week of Father's Day and they called me last minute as i was heading to the dealer in a Uber just to find out that my car would not be ready until Tuesday due to programing safety features. Within an hour i received at text stating that my car would be ready on Monday same thing happened as i was heading to pick up my car they called me again just to tell me that my car wouldn't be ready until Tuesday after all. On Tuesday afternoon they called me to tell me that my car would now have to be pushed to Wednesday, they just simply told me that the car wasn't ready. When i told the person by the name of Ben i feel like just canceling my order he was quick to say ok and just so you know your deposit is non refundable oppose to say something positive like let me see what we can do to keep your business. Today on Wednesday just as i was heading in a Uber again from Los Angeles to Irvine they called me to tell me that my car wouldn't be ready now until Friday, June 21st. All this time they have been giving me the run around and its upsetting that when i spoke to a person by the name of Ben his response was only im sorry and that he was just the messenger and that he was not able to do anything for me. I asked if i can speak to someone higher and he responded that they will tell me the same thing he was telling me. He said that now the reason for the delay is because they don't have many cars with my upgrades in stock when they originally told me it was due to a software upgrade. I cant believe such a big successful company would hire people like this that lie to their customers and not even offer anything for all the inconvenience this has caused me by having to pay Uber transit. I simply asked Ben if he would at least throw in some floor matts and his response was we can't do that as i am only the messenger. This dealer is garbage no empathy or understanding to the customer they refused to throw in an item that cost $250 and risk loosing thousands and potential customers that read my review. If i could give minus stars on this review i would. So disappointed based on the experience that i underwent with this dealer and Tesla. My family owns Teslas and many people at work which is why i was willing to give Tesla a try now after this experience i don't know if i want to proceed with my purchase... What do...

Extremely disappointing service from Abraham — saved only by manager Ronny’s professionalism.

Abraham should not be working in customer service. It’s clear he lacks the emotional maturity and professionalism required for the role.

I brought in my 2022 Model X in 2025 because the steering wheel had locked multiple times, including once while driving through an intersection — a terrifying and dangerous situation. The vehicle only had 56,000 miles, and service confirmed the issue was not caused by me but due to an internal failure. Despite this, I was told I’d have to pay $5,000 for a new steering rack because I was slightly over the 50,000-mile warranty limit.

After consulting with a third-party Tesla expert, I learned I had the legal right under California automotive law to request the car’s diagnostic history, which could show whether the first failure occurred during the warranty period. When I politely asked for this record, Abraham refused to cooperate and even threatened to have my car towed. I remained calm and professional throughout — I was simply asking for documentation I’m legally entitled to. (I have attached a screenshot of the message he sent me threatening to tow my car for simply asking for my diagnostic history.)

His behavior was unacceptable and intimidating. It was clear he was more interested in asserting authority than resolving a legitimate customer concern. I’ve been a loyal Tesla customer for years, and every other representative I’ve worked with has been courteous and helpful — Abraham is the complete opposite.

The only reason this review isn’t one star is because Ronny, the supervising manager, stepped in after I requested not to deal with Abraham further. Ronny was professional, empathetic, and clearly explained that diagnostics only go back two months. He worked with me to reach a fair resolution, which I truly appreciated.

I’m confident I’m not the only person who has had issues with Abraham. He may act fine if you don’t question anything, but if you simply ask reasonable questions, he becomes combative and unprofessional. Tesla should seriously reconsider whether he belongs in a...