Chick-fil-A — Restaurant in Tustin

They may not have invented the chicken, but they did invent the chicken sandwich. We all know this isn't true, but a few truth's about this CFA is that it's tucked in the corner of an extremely busy District next to an INO so basically from 11-2 this area is off limits. 25 minutes in and 20 minutes out anytime during that quarantine bubble. Oh yeah and btw there is still only a few ways in and out and a dozen more highly popular stores, restaurants and groceries. I can ride my bike and get in and out of here faster than driving, so when I use the work quarantine, I mean more of the avoid it like the plague sense.

No one likes their breasts too firm or floppy, frozen or nuked either and whether they bread and fry or grill theirs always turns out perfect. True the buns could use more substance and often falls apart and the pickle can be surprising the lettuce is choice and perhaps too leafy. The best part is the sauces. With all the choices you really do feel like the "sauce boss" and what's great is unlike just about every other fast food chain the sauces are part of the experience and they aren't trying to skim the margin's by charging for extra or having a premium level option here. It's just good old fashioned options.

Sweet tea is just wow, amazing. Take me now Lord. A diabetic nightmare, but almost worth it if that's how you're going to go.

Waffle cut fries, are light, refreshing and to me sauce better than crinkle cut, or regular due to the real 3 dimensional shapes. Not overly fried or not de-starched enough like a lot of other places.

Come here for a late breakfast or late lunch, but when the sun is highest, stay away. If you thought the hand breaded chicken tenders from CJ's were an improvement from the old version then this will seem like that same improvement as they just do chicken better than most and to be franchised, but economically priced to own is a winner. True the food can cost a bit more, but what you get...

Subject: Dissatisfactory Experience at Chick-fil-A Today

Dear Chick-fil-A Corp ,

I hope this email finds you well. I am writing to express my disappointment with the service I received at your establishment today, specifically around 4:28 pm.

I have been a loyal customer of Chick-fil-A for quite some time, and today's experience left me extremely dissatisfied. I ordered a Mac and Cheese, requesting no crust, which has never been an issue in the past. However, when I received my order, not only was the crust present, but it was burnt, and the Mac and Cheese itself was excessively dry.

When I approached the window to exchange my order, the manager, who was on duty at the time, refused to speak directly to me. Instead, the employee conveyed that they don't accommodate such requests. To add to my disappointment, the exchange was handled in a manner that raised concerns about health violations, as my old burnt Mac and Cheese was taken through the window.

The replacement Mac and Cheese provided was still dry, and it was evident that it had exceeded its holding time. This experience has left me questioning the quality of service and adherence to health standards at this location.

Regrettably, I must say that I am not pleased with the service I received today, and I expected better from Chick-fil-A. As a result, I have decided not to return to this location. I believe my money would have been better spent at a nearby establishment, such as Red Robin or any other fast-food chain.

I hope this feedback is taken constructively to improve the overall customer experience at your Chick-fil-A location. Thank you for your attention to this...

There was no ice in my tea, the lemon was in thin slices, the kale salad lacked dressing and almonds (I guess it doesn’t come with Craisins anymore) and all the tables were dirty. I find Chick Fil A to be the one place where you can go to any restaurant anywhere and know that you’re order will be right and consistent, and your experience happy. This is my first time to a location where the service was subpar. Dirty tables is one thing, but when it became one thing after another, after another, after another, so much so that I wasn’t even able to eat my meal for 10 minutes after it was brought to me because I had to ask for so many corrections, I decided this needs to be brought to someone’s attention. Hopefully, this review helps. First, my tea was room temperature and lacked ice. Second, the lemon was in thin slices instead of wedges (slices being unsqueezable of course), then the crunchy kale salad seemed to be tossed very lightly in oil, but had no flavor whatsoever and certainly didn’t taste like the apple cider/Dijon vinaigrette, and it lacked the chopped almonds (and I guess chick fil a no longer makes the salad with Craisins?). The staff was still fairly friendly and corrected the mistakes, but none the less it’s frustrating to have to postpone eating my meal as a result of those mistakes especially when I was planning a short meal break. It’s moreover embarrassing to be looked at by all the staff as “that person” because I have to return to the...